The player from the US noticed that his winnings have not been credited correctly. We were forced to reject this complaint because the player couldn't provide the necessary evidence.
Silveredge Casino - Player experienced technical issues.
Amount: $175
Silveredge Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Silveredge Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
i was playing 10s or better and i noticed when i won the money wasnt going to my balance.i contacted support they said to check my history it said i won nothing and i know i did .they ripped me off!stay clear of this casino
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2 years ago
Dear chrhadden,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify the dispute value ($175)?
Do you happen to have any supporting evidence presenting this issue, for example, a video recording?
Please forward all the relevant communication between you and the casino together with any supporting evidence to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Dear chrhadden,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
so now i have to video record when i go to a casino
?of course i dont have a video recording,but i guess i need to start with shady companies like you out there!
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2 years ago
chrhadden, please note that you have contacted an independent mediator and since we do not have access to your account, we can only work with the evidence you provide.
I am afraid that in cases like this we are not able to proceed with our investigation if you do not have any supporting evidence.
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2 years ago
there you have it folks.if you gamble with these shady casinos you cant trust them .check there math and video tape it.ill just stick to casinos in the usa that i can trust and arent shifty eyed little roach third world country casinos!
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2 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. You can always try contacting the game provider and they can investigate the gameplay further from their point of view. Nonetheless, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
