Sesame Casino Review

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Payment methods

Show all (10)

Withdrawal limits

Not Limited for EUR

Owner Sesame Online EOOD

Established 2021

Estimated annual revenues

< $1,000,000

Licensing Authorities

Bulgaria

OverviewBonusesUser reviews2Safety Index explainedDiscussion23Payment methods10

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Sesame Casino Review

We've thoroughly reviewed Sesame Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Sesame Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

Sesame Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower rating than it currently has from us, however, because of the availability of brick-and-mortar establishments and the credibility they add to the online casino, we've decided to increase our rating a little bit.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 402 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Sesame Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Sesame Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (10)

Withdrawal limits

Not Limited for EUR

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers
Show all (23)
Game providers (23)

Positives

Phone customer support available
Backed by land based shops
Live dealer games are available

Negatives

Live chat support is not available 24/7

Interesting facts

Targeting Bulgarian players

Author & Guarantor: Ivana Fair Last updated: 20 Nov 2023 Anything incorrect or missing? Let me know

Sesame Casino bonuses

Browse all bonuses offered by Sesame Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Sesame Casino

This is a place to share experience with Sesame Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 2 users

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Casino Guru

We want players to understand gambling.

evgeniqsk1

Novice

• 1 year ago

My profile was successfully verified, but after a year when I tried to withdraw, the casino decided to ask me for other documents. They are only used to taking money and not giving it. They reject my documents within 5 minutes. But after I found out what I have to provide and there is no verification. Live chats are under all criticism and terminate correspondence without reason.
At about 100 deposits, I manage to win a small amount of money, but this is not in favor of this fraudulent casino. I don't recommend anyone to play with these scammers.

Slow verification
Бавна верификация
Slow burnishing
Бавно ъеглене
Poor live chat support
Лоша поддръжка от чат на живо
The site is not functioning properly
Сайта не функционира правилно

DjDero

Adept

• 1 year ago

Very disgusting casino. They don't even deserve 1 star. Don't play there because they are big scammers.

They are updating the site
Обновяват сайта

Slow payout
Бавно изплащане
The games have no RTP
Игрите нямат RTP
Very few bonuses
Много малко бонуси
Live chat does not respond
Чат на живо не отговарят
They don't respond to emails
Не отговарят на имейли
Casino games crash
Казино игрите забиват
Hard deposits
Трудни депозити

Safety Index of Sesame Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sesame Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.7/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Reputation helped by land-based casinos or betting shops

Complaints about Sesame Casino and related casinos (9)

9All0Opened2Not solved0Solved7Rejected

Complaints directly about Sesame Casino

Player stopped responding

Disputed amount: 1,000 лв

Player's withdrawal is delayed.

The player from Bulgaria had attempted to make a withdrawal from Sesame but had not received the payment. The player confirmed that their account was fully verified and the withdrawal was still pending. We asked for additional details about the delay, but the player did not provide further information. Due to the lack of response, we were unable to investigate further and had to reject the complaint.

Player stopped responding

Disputed amount: 40 лв

Player didn't receive a deposit bonus.

The player from Bulgaria didn't receive a deposit bonus in the casino. We closed the complaint because the player didn't reply to our messages and questions.

Submitted: 27 May 2023

Unresolved Our verdict

No reaction, good regulator

Black points: 189

Disputed amount: 1,000 лв

Player’s account has been blocked.

The player from Bulgaria had his account blocked without further explanation. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 21 Jul 2022

Player stopped responding

Disputed amount: 700 лв

Player's winnings have been confiscated.

The player from Bulgaria has been blocked after playing with sports betting bonus. The casino confiscated all his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Other

Disputed amount: €62

Player hasn't received a bonus.

The player from Bulgaria made a deposit, but the desired bonus hasn't been credited. Unfortunately, the player lost the deposit that should activate the bonus before we could help. Therefore, we were forced to reject this complaint.

No reaction, passive regulator

Black points: 213

Disputed amount: 1,389.5 лв

The player's balance was voided.

The player's balance was voided after trying to make a withdrawal without finishing the wagering requirements of the bonus. The complaint was closed as 'unresolved' as the casino failed to reply.

Submitted: 01 Feb 2022

Unjustified complaint

Disputed amount: ??

Player’s account has been blocked.

The player from Bulgaria had their account blocked without further explanation. After a closer examination, we rejected this complaint as unjustified.

Submitted: 17 Nov 2021

Player stopped responding

Disputed amount: 400 лв

Player complains that he didn’t win anything.

The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 03 Nov 2021