Dear osmaboi,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
As you pointed out,
over the past several weeks, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider.
We have previously set the deadline of Tuesday the 11th for the casino to resolve all ongoing payment issues with their provider. Since we have not received any updates from the casino on this matter, we have decided to close all outstanding complaints as unresolved.
Let me ask you a question so we have a complete picture of the situation:
Did you accumulate your winnings with the help of a bonus?
Thanks in advance for your reply and understanding.
Best regards,
Tomas
Dear osmaboi,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
As you pointed out,
over the past several weeks, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider.
We have previously set the deadline of Tuesday the 11th for the casino to resolve all ongoing payment issues with their provider. Since we have not received any updates from the casino on this matter, we have decided to close all outstanding complaints as unresolved.
Let me ask you a question so we have a complete picture of the situation:
Did you accumulate your winnings with the help of a bonus?
Thanks in advance for your reply and understanding.
Best regards,
Tomas