The player from Germany has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Scatterhall Casino - Player’s withdrawal has been delayed.
Amount: €500
Scatterhall Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I applied for a withdrawal of 500 euros on February 9th, 2023, which was then approved on February 16th, 2023: 2023-02-16 11:08:18 withdraw | 500.00 EUR OK
However, I have not received this payment until today. I have a lot of patience but that's a long time for a payout. I've been verified for a long time and had 2 payouts before that that were processed relatively quickly.
It has now been 13 days since the withdrawal was approved and I still haven't received anything.
I've already written to the chat several times and it said my money will be in my account the next day or the day after that, unfortunately it wasn't the case. On 2/27/23 I wrote to the chat again and the employee informed me that she was urgently forwarding the matter to the finance department. Yesterday on 2/28 I wrote to the chat again and the employee informed me that after the forwarding her colleague and the Finance department my payout was sent yesterday on 02/27/23 and would arrive today on 03/01...but still haven't received anything...
Automatic translation:
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1 year ago
Dear benzj044,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
hello petronela
I received the 500 euros from scatterhall on March 1st at 5:30 p.m.
Thanks very much
Automatic translation:
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1 year ago
Dear benzj044,
I am pleased to inform you that your payment has been fully processed and released to you on March 1st. Please check your account to confirm that you have received the payment.
I would like to apologise for any delay in processing your payment. We understand that timely payment is crucial for our players, and we take this matter very seriously. Rest assured that we are always working to improve our payment processes and ensure that our players receive their winnings as quickly as possible.
Thank you for choosing our casino to enjoy your gaming experience. We value your loyalty and look forward to seeing you back in our casino soon. If you have any questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you.
Wishing you all the best and continued success in our casino.
Sincerely,
Scatterhall
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, benzj044, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
