SapphireBet Casino - Player’s deposit has never been credited to his casino account.

I'm struggling from 2 Dec my 3500 not deposited to casino acount I'm tired no support from chat n email same reason n same reply im tired from 8 days very horrible experience plz help get through this

Dear James1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I contacted payment provider it is bank app they said that it is deposited to there acount on 2 Dec on that day only I'll snd u the screenshot of it one is 1250 n second one is 2350 total 3600 should be deposited struggling from 2 Dec they r not giving any explanation it is credit to thr acount or not. I have sent u mail screenshot of payment receipt. no it was not my first deposit I have deposited before many time only this time I m struggling

I fully understand your frustration, James1234. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 18 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Ok I agree

I got my deposit back close the case as resolved

Thank for helping casino guru

King regards

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, James1234, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru