V.Vegas Casino - Withdrawal of player's winnings has been delayed.

I  am facing severe stalling and deliberate delays from Vulkan Vegas regarding my withdrawals. It took me nearly 6 months to get my account verified, yet they continue to block my payouts. I submitted a bank transfer withdrawal on 13.08, and up until now, the funds have not been deducted from my balance or processed. Crypto withdrawal was rejected under the pretext of needing additional verification. I have already submitted the requested selfie and wallet verification documents, yet I am receiving no progress. I request Casino Guru's intervention to stop these delays and process my payouts immediately

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Dear Jasm25,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center