Crocoslots Casino - Player believes that their withdrawal has been delayed.

This one is very easy to solve, but they are being …. Ok so I deposited 30 and lost and got a no deposit bonus right away from the tourney spins tournament. I won 80 doller but they said it’s the winning form your bonus x 10 so they took that away, even though it says no deposit bonus is 50 euros. Whatever, this is not the big problem the next scam is they tell me I can only win 57 dollers and any amount above that I can’t withdraw. They told me I must withdraw using no transfer with a min of 300 dollers. Does not make sense, they are scamming I have proof I deposited through e-transfer but I lost that and got the free no deposit bonus but they tell me I can’t win over 57 but withdraw is min 300. They need to let withdraw through cryto but they won’t. Here is proof

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Dear loverssurigso,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand why this situation is frustrating, especially given the conflicting information about the maximum winnings and the minimum withdrawal amount.

Have you made any successful withdrawals before?

Could you please provide any correspondence you have had with the casino regarding this issue? Did the casino offer any alternative solution for withdrawing your balance?

You can send the correspondence to jean.s@casino.guru or post screenshots here so we can review the details.

Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear loverssurigso,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean