Run4Win Casino - Player misinformed about winning claim.

Ich bekomme eine E- Mail mit der Information, ich habe 46.000 Eueo gewonnen!

Dann sagt man mir es sei nur Werbung! Dies ist jedoch nirgendwo Vermerkt!

akann ich das Geld jetzt anfordern!!

Siehe Screenshot!

Dear sesea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you placed any bets in this casino previously? Would you be entitled to any winnings based on your game history?

Please forward the original email stating that you won to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Dear sesea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ich finde die Mail nicht mehr aber wie sie sehen können ist auf dem

Screenshot diese Bestätigung mit dem Gewinn zu sehen! Ich weiss nicht mehr wieviel ich einbezahlt habe! Ich habe alle meine Konten geschlossen!

Habe sie gefunden schick es ihnen

Screenshots from the player:

I believe you're aware that if the balance isn't present in your casino account and you haven't participated in any qualifying competition, this would likely be attributed to a promotional offer or some form of campaign.

Could you please forward the original email to petronela.k@casino.guru? Please do not send a screenshot, I'd like to see the email address of the sender.

Screenshots from the player:

As requested earlier, could you please forward the original email to petronela.k@casino.guru? Please do not send a screenshot, I'd like to see the email address of the sender.

Could you please advise if you ever participated in any kind of promotion that would qualify you for this specific win?

Wieso bekomme ich die Gewinninformation wenn ich nichts gewinne? Da habe ich scheinbar was gewonnen und ich will dieses Geld natürlich ausgezahlt haben! Dann sollen die mal erklären was da los id

Player's additional comments:

Original habe ich versehentlich gelöscht! Genau wie am Screenshot ersichtlich! Ich habe das Konto geschlossen glaub ich, die Frage ist die, kann ich das Geld bestreiten? Schliesslich steht nirgends wo Werbung drauf! Ich meine was soll das?? Wwnn sie sagen gewonnen, will ich mein Geld!

I asked you to provide clarification regarding your involvement in any contests or promotions that could make you eligible for a win. We can both agree that without any evidence of your participation in a promotional event or making a relevant bet that led to such a victory, we lack a substantial basis to claim this as a legitimate win.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Ich habe mein Konto geschlossen! Das Casino reagiert ja nicht wenn ich frage, egal lassen sie es! Danke

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.