I deposited 600.- in installments of 8-9 times, always lost everything, then it said I would get cashback 25% of the total deposit on Thursday, I received 25.- and asked for it, it said, is automatic. They didn't say it would come in installments or anything. There were free spins once after 7 questions from 300.- so I played long enough to be able to say. HANDS OFF!!!!!!!!!!!
Ich habe 600.- in Raten von 8-9 mal eingezahlt, alles immer verloren, dann hieß es ich bekäme am Donnerstag Cashback 25% von der geasmaten Einzahlung, erhalten habe ich 25.- und fragte nach es hies, ist automatisch. Sie sagten aber auch nicht es käme in Raten oder so. Freespins gab es einmal nach 7 mal Fragen ab 300.- also ich habe lang genug gespielt um sagen zu können. FINGER WEG!!!!!!!!!!!
Hello sesea,
Thank you for sharing your feedback with us. We appreciate your perspective and would like to address the points you have raised.
Regarding the 25% cashback, we apologize for any misunderstanding that may have occurred. Our promotional material clearly states "up to 25% cashback," indicating that the percentage may vary and is not guaranteed to be 25% in every instance.
At RoySpins, we believe in progressively appreciating our new customers' loyalty. That's why we have designed a system where cashback percentages gradually increase as you continue to be a valued customer. We strive to make your experience more rewarding with each step of your journey and are pleased to inform you that more cashback will come your way soon.
Furthermore, we are delighted you enjoyed manually credited 150 wager-free spins as a loyalty gift and took advantage of the "Reload Turnover Bonus." We hope you enjoyed using these rewards and had a memorable gaming experience.
We sincerely apologize for any inconvenience caused, and we hope that you will reconsider and give RoySpins another chance.
Looking forward to your return,
RoySpins Team