Rufus Casino - Player wishes to close her casino account.

Hi im trying to close this account but no one responded to my emails I want the account closed pls

Dear Victoria,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. Please check the following link: https://www.rufuscasino.com/general-terms-conditions/?lang=en:

"Account closure

You are entitled to close your account and cancel this Arrangement at any point by contacting Us via the Contact Us page of the Help Center or by email, and we will reply within a fair amount of time. The Client is responsible for the activity on the Account until we have confirmed the closing of the Account.

In the event of cancellation of the Player’s Account, a Player shall be permitted to withdraw any balances exceeding withdrawal fees, in line with our Withdrawal policy."

"Self Exclusion

We offer free self-exclusion services for any customers who want to limit their gambling, and allow you to close your account or limit your ability to place bets. Please contact Customer Service if you need any details concerning this facility or send an email to support@rufuscasino.com.

The Client may elect to exclude himself/herself from using the Internet Side. Self Exclusion may be requested for periods ranging from 6 months to maximum of 5 years.

The Casino strives to enforce the appeal for self exclusion within a fair time frame. The Casino shall not be held responsible for any transactions that occur during that time. If the User continues using the Internet Site, make any transaction or deposits and/or wager bets, We shall not be kept accountable in any way.

During your self-exclusion period, all your accounts detected by us will be blocked and you are not allowed to open a new account with us during the self-exclusion period. Any new accounts you might attempt to open during your exclusion period will be blocked as soon as detected by us."

I would recommend sending an email including all the relevant information to the email address above. In this way you’ll have a proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Victoria,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Additional comments from the player:

"Hi when I g o on the site it only let's me play one game it doesn't let me talk to support now its stopped me on bounce round and not letting me load game so got money on but can't play help"

Dear Victoria,

Could you please clarify if you wish to close your account or continue playing? Thank you.

Dear Victoria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.