The player from Austria is experiencing difficulties withdrawing his No Deposit bonus winnings due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.
Ruby Slots Casino - Player’s struggling to withdraw No Deposit bonus winnings.
Amount: €100
Ruby Slots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I implemented the welcome bonus and wanted to pay it out, then I had to fill out complicated forms for verification, include documents, etc. and still, after almost a month of waiting and repeated requests, I still cannot withdraw any winnings. Pure fraud, all conditions were met on my part and all verification criteria met! All customer support works via different email addresses, only live inquiries are allowed via live chat. It is understandable that a casino does not want to give anything because it was a no deposit bonus, but what do you offer it for? A 7.9 rating I think is absolutely unsuitable for such dubious behavior on the part of the casino!
Friendly greetings,
Marko
Automatic translation:
Public
Public
4 years ago
Dear Marko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.rubyslots.com/terms-and-conditions.php#tc-rules:
"Players from certain countries may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only. You may view all country restrictions in this PDF document or you can download it in MS Word format to check your status."
Since there are no restrictions regarding your country of residence, the only obstacle between you and your winnings is completing the account verification.
Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru and advise if you have deposited any funds in to your account?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
