Royspins Casino - Player’s withdrawal is delayed and unconfirmed.

The casino sends an email stating that the withdrawal was successful, but in reality, I have not received the funds. There is no information about the entity processing the withdrawals. There is no available information for the player regarding transaction details.

Dear Wioletta3087,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Have you made any successful withdrawals from this casino before?

Could you please confirm whether you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Wioletta3087,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear All,

Please be advised that a request has been sent to the client via email in order to obtain the necessary bank statement, which will allow our finance department to thoroughly review the payment status and resolve the matter promptly.

We would also like to kindly remind you that card withdrawals may take up to 3 business days to reach your payment account. If, after this period, the payment has not been credited to your payment method, we kindly ask that you first reach out to our support team. This will enable our finance department to carefully investigate the matter and offer the appropriate assistance.

We truly appreciate your understanding and cooperation in this regard.

Sincerely yours,

Royspins Casino Team

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.