The player from Poland faces issues with a withdrawal, as the casino states it was successful, yet she has not received the funds. She lacks information about the entity processing the withdrawals and transaction details.
Royspins Casino - Player’s withdrawal is delayed and unconfirmed.
Amount: €315
Royspins Casino
Safety Index:HighSafety Index
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8.4
Royspins Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
5d 20h 25m 15s
Case summary
yesterday
Public
Public
2 days ago
Translation
The casino sends an email stating that the withdrawal was successful, but in reality, I have not received the funds. There is no information about the entity processing the withdrawals. There is no available information for the player regarding transaction details.
Automatic translation:
Public
Public
yesterday
Dear Wioletta3087,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify when exactly you submitted your withdrawal request?
Have you made any successful withdrawals from this casino before?
Could you please confirm whether you passed the full KYC verification?
Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Wioletta3087 has 5d 20h 25m 15s to reply
