wioletta3087's reviews

Casino Guru

We want players to understand gambling.

3 months ago
my assessment of the Royspins casino is quite negative and it's not about the website itself, the deposit or withdrawal methods, but about the people who manage it there and who are consultants, it's a new casino and, unfortunately, to stay in these times on the market where there is a lot, so you have to have a tough ass and not expect all the fanfare and great opinions at the very beginning, because if you become a public party and you agree to the public, I guess everyone has the right to express their opinion and it's not about the opinion that I will write a very good review and maybe the casino will be useful to me then I will give her a prize, as I write in the first posts, I expressed my negative opinion on Facebook and then the casino wrote to me in the Messenger chat asking for contact back, so I did, I contacted via Messenger directly to casinos casino asked what my problem was, so I wrote that I had some doubts about all these great opinions, that everything was great in general, that the slot machines gave a lot of money, super fast payouts, I don't know because I haven't had the opportunity to withdraw deposits from there yet and the casino sent me a message whether he can ask for my e-mail address and then he blocked me because I commented on another player's post or the casino simply paid him for this opinion to write such a great opinion because I simply couldn't believe my eyes what I was reading, the casino blocked me and I can't see them website, I can no longer write to them on messenger, it's all because my post was negative while another user's post was positive, I wrote via Instagram in a chat to the casino, the casino asked me again for my e-mail address, I will give my e-mail address, I will ask why they blocked me and why they make such stupid situations in general that they block a player just because he didn't like something, right, it's a consultant there, a consultant, I don't know who writes there, in general, the casino replied to me with a message that my account had already been unblocked and it was blocked by mistake well, a few days have passed since that situation, yesterday I tried to log in again, look for their Facebook page, unfortunately for me such a page does not exist, I sent a dot in the message, sending error, I can't send a message to them, so I wrote on Instagram again why they won't unblock me since it was an error so why don't I fix this mistake, why can't they unblock me, they don't answer my face, that my account was already unblocked a long time ago and then I sent screenshots, that I can't write a message to them, that their Facebook profile doesn't want to be displayed at all, unfortunately on I haven't received any response to this message, so my opinion is negative because you can't accept only great praise, just that it is the best, especially since it's a new casino, if you accept good opinions, you should also accept the negative ones. perfect no one no gastronomy it's perfect but it's the first time I've seen a casino block a user because he said something bad about their casino
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  • Metody płatności
  • Szybka pomoc chat
  • Dużo dostawców gier
  • Przejrzysta witryna
  • Pomoc
  • Kłamstwa
  • Brak szczerych chęci pomocy
  • Podejście do klijenta
  • Nieumiejętność przyjmowania ocen negatywnych
  • Blokowanie graczy na forach społecznościowych za zły komentarz
Royspins Casino
3 months ago
Dear Wioletta3087,

After consulting with our SMM department and following their guidance, we have successfully unblocked your account. Feel free to resume communication on our social media platforms.

We kindly request that you refrain from posting unwarranted comments and baseless claims, such as using terms like "scam," regarding our project.

If you have constructive criticism or suggestions for our casino, please share them on our social media platforms. For an even more effective channel, consider using casino-related forums or reach out to us directly via email at complaints@royspins.com. Your input is highly appreciated!

Best regards,
RoySpins Team
4 months agoOriginalTranslation
On December 11, a new version of the prize wheel promotion began, in the Christmas version, to which I was officially invited, of course, you could get 35 additional spins on the wheel for every $50 you spun, you got one
spinning, of course, they had some technical problems and I immediately noticed that I should have received such an extra spin a few times, some players did and immediately, some of them were not added at the end of the day. On December 11, I wrote in the chat about this problem and the lady informed me that this problem is quite extensive, it doesn't only concern me, and of course a week has passed, I wrote to them and I say that the promotion is over, of course, in a moment they won't write that the promotion is over, that my salary is the one I didn't receive for 2 and a half days because I didn't receive it additional spins on December 11, 12 and until the afternoon of December 13, so please I wrote to the e-mail a second time, of course, at first they told me to wait, I waited and the department was still explaining my case, then I think one of the consultants got angry and said that he had done my summary of the entire game from day 11 to On December 17, which amounted to € 1,437 where the free rounds are played in USD currency, so it speaks for itself, but of course this gentleman made a quick calculation for me, dividing € 1,400 by 50 is 14, which gives 14 additional spins + 7 spins 1 spin every 24 hours, which gives 21 wheels, so what would I want if I've turned so many wheels and my problem was solved long ago. So I quickly calculate for this gentleman that 1,400 divided by 50 is 28 + 7 days, that is 35, so I should complete the entire offer, the entire challenge with this prize wheel. And since then, when I showed you that they must have done something to me and that this problem still exists, that none of my problems have been solved, since then until today the team is still working on solving my case, I wrote on Twitter, I wrote on Facebook on PokerStars community, I received one message, an identical "copy paste" formula, and since then I've been writing, they don't even read my messages, of course, today I asked about updates again and again they said they had a lot of reports and that my problem had not been solved yet, here you go. , let's not make fools of ourselves, it's probably normal and obvious that only monkeys would need so much time to calculate the turn I made in 7 days. If so, one consultant did it on live chat within 20 minutes, and the technical department needs it for three weeks? So who works there? They make me look like an idiot and I won't give up because they are cheating on me in a blatant way.
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  • Fast withdrawals.
  • Approach to the player.
  • Insolence
  • Long, troublesome solving of technical problems that never end because they are not really explained
  • Chat is probably a bot because their answers are pre-defined, identical answers that are predetermined and sound identical
  • Problem downloading game history
  • The technical department consists of people who shouldn't be there
  • Unbelievable promotions
  • A casino with many years of experience gained my trust, which they took away in such a stupid way
Automatic translation:
1 year agoOriginalTranslation
Over the last few months, Vavada Casino, instead of at least maintaining the same level, has gone a long way, but unfortunately backwards. After recent visits, obstacles, impediments and rudeness, I am quite disgusted with their casino and new way of being. Before the big shit poured out, I played there and only there every month Platinum player status and now I look at it and I don't know what went wrong with them that it's such a sneeze. Starting with the lack of normal deposit and withdrawal methods.
I made payments several times with the MasterCard card, which to my surprise, there were situations that had not happened before, such as disappearing deposits that have not yet returned, although when complaining about a payment error with the payment card service provider, after looking at the transaction history, they were correctly made and according to the casino or the transaction does not exist or they press me balas that the money was immediately on the player's account and bets on slots were made from them. Live chat embarrassment. Zero help, willingness to talk to the interlocutor, rudeness and brazen lies about trying to explain the deposit case.
This casino was really good, but now I prefer to avoid this casino
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  • Game providers
  • Easy-to-use website
  • Lack of culture
  • No popular deposit methods
  • No good withdrawal methods
  • Vanishing deposits
  • Customer service
  • Live chat support
  • No accrual of bonuses
  • General disgust
Automatic translation:
Vavada Casino
1 year ago
Hello Wioletta3087,

Thank you for leaving such a detailed review. We are really sorry that you were disappointed with our project. Let us comment on your case.

There are numerous alternative ways to replenish presented in the "Wallet section". We’re sure that you’ll find something appropriate for you. Besides, cryptocurrency payment methods are always a win-win option.

Besides, we are responsible for the reputation of our project. Therefore, we do not participate in fraudulent activities. Our casino is a reliable project among gamblers. We treat our players with great respect and are ready to help them in any matter. We are really surprised that you had an unpleasant conversation with the support manager and did not get any help. We would like to sort out this situation, please write to us via mail (admin@vavada.net) marked "casino guru". We wish you a good day and apologize for the inconvenience.
1 year agoOriginalTranslation
First class casino for me.
I have not met so far with such interest as a player and with such a high level of service and help and time to complete / explain the case in any casino.
This is the casino that I have been looking for for a long time as for me it is second to none.
I recommend it to anyone who likes to play with peace of mind without being afraid that the casino will find a catch to not pay out the winnings, or that deposits will be lost or that withdrawals will hang for a week and be canceled 15 times, and sometimes it takes even longer for verification. They don't make clowns make themselves out of themselves with stupid cards with an inscription with an unusual card take yourself a million selfies The pleasure of the game itself, verification in the blink of an eye.
There is no worthy opponent for me. Full profession
Every thread that bothers me, every question I ask them, has not been left without a comprehensive answer, their answers each time extensive and exhaustive on a given topic so that nothing more can be said.
The team at full speed 100% to improve the experience and be even better for the player. I bow to my head, I did not expect such a big commitment because I expected to be treated in some issues as an annoying fickle gambler who expects the impossible and in response to my messages they wrote that they will try to check all possible solutions but I thought that it would rather end on this subject and here it will end I was wrong because the casino team really thought about certain and possible solutions and found the right ones to make it fit me and meet my requirements. Waiting time less than 24 hours.
I love, I love
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  • live chat
  • Transparent website
  • Deposit option
  • Withdrawal option
  • Confidence of the game
  • Regular fresh promotion
  • Level bonus
  • Game providers
  • Fuck the team
  • There are no flaws
Automatic translation:
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