Royspins Casino - Player’s withdrawal is delayed and lacks transparency.

The casino prevents potential players from obtaining any information about their requested withdrawals. The transaction history shows few amount errors and a failed confirmation check , but you can't even see what method was used to withdraw the funds, so the email doesn't give you anything to think about because it has as little information as the transaction history. Deposits are processed super instantly, but when I ordered funds to be transferred to a Master card, such a process, according to my bank, can take a maximum of 1 business day, but they ALWAYS WORK IMMEDIATELY without any time delays on Sundays and holidays. However, royspins, the Reverend King, after ordering the payment, believes that they have approved it, but the contractor has days to process it. ... apart from my anger, I am asking the live support to provide me with any details of the transaction, such as the transaction ID, date and time, where the transaction was ordered to whom on the card or what method, card number and, above all, the entity executing the order because Can't find services after entering "Cashforo" company krzak? But the consultant claims that he does not have access to this type of data and sends me an e-mail... does he not have access to my transaction ID? After all, every honest supplier displays sensitive data without transmitting it, and here it is so secret that even I cannot share this information? BOTTOM

Dear Wioletta3087,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly there is no record of the withdrawal in your transaction history and the withdrawal wasn't credited to your bank account?
• Have you received an email notification about the payment being processed perchance?
• When did you request a withdrawal of your winnings?
• When was the last time you were in contact with casino support and what did you discuss? Share your communication with the casino here or send the information to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Dear Wioletta3087,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Wioletta3087. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

kasyno nie udostępnia żadnych informacji o czym kolwiek związanym z szczegółami transakcji wycofujących środki... dziś znowu to samo 

Dear Wioletta3087,

• Could you please share any supporting evidence regarding your withdrawal attempts from the casino?
• Share with me screenshots of your withdrawal history, or your attempts to resolve the issue with casino live chat or email support.

I'll await your reply.

Dear All,

Please be advised that a request has been sent to the client via email in order to obtain the necessary bank statement, which will allow our finance department to thoroughly review the payment status and resolve the matter promptly.

We would also like to kindly remind you that card withdrawals may take up to 3 business days to reach your payment account. If, after this period, the payment has not been credited to your payment method, we kindly ask that you first reach out to our support team. This will enable our finance department to carefully investigate the matter and offer the appropriate assistance.

We truly appreciate your understanding and cooperation in this regard.

Sincerely yours,

Royspins Casino Team