RoyalSpin Casino - Player’s withdrawal is delayed.

after they scammed me for 1031€ see previous complaint i deposited 20€ to check payments i won 20 so i cashed out 40 € now more then 2 weeks passed nothing happens.i just want to casino to be exposed .now 1031+40 is witheld for no reason first withdrawal 8 weeks ago .there is also a complaint here on casino guru about the casino just switch the acount open and close in seconds .they are worst casino i ever played.i can confirm that they are doing this .i opdnd and closed my acount about 4 times .

Dear sardapoor1963,

Thank you very much for submitting your complaint. I’m sorry to hear about your second negative experience with RoyalSpin Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your winnings with or without an active bonus?

When did you last communicate with customer support, and what was it about?

Regarding the repeated closing and opening of your account, it is essential to note that closing an account is simple and has almost no impact - the player can re-open the account anytime, and the casino has no obligation to the player. On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). So if you did not request to close your account due to a gambling addiction, the casino may re-open your account on demand.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hi Veronika,i won with own money no bonus.i know about selfexclusion rules but the casino does not pay why should they open and close acount anyway?it is good to have many complaints here to protect further damage.!

Thank you very much, sardapoor1963, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello sardapoor1963,

It's Michal again, I have taken over your complaint. As you already know the casino showed no interest in solving your previous complaint with us, so most likely this complaint will end the same way, but I will still try to contact the casino to shed more light on this matter.

We would like to invite RoyalSpin Casino to join the conversation.

Dear RoyalSpin Casino,

We would appreciate it if you could offer further details regarding the frequent closure and reopening of player accounts without providing adequate explanations. Additionally, we would like to understand the reason behind the delay in processing player withdrawal requests. Your prompt response will be highly valued.

Thanks Michael for trying it again.what frustrates me the most is they just close the chat as soon they see my name.no emails nothing ..

I understand your frustration, sardapoor1963. But as you know already the casino was not really user-friendly with their approach the first time, I'm a little bit surprised that you have continued to play at that casino. The casino support could handle your situation much better, but it is up to them how they treat their customers, I can only advise you NOT to deposit your money in this casino anymore. As you can see RoyalSpin Casino's safety index is low, so I would recommend finding a better casino for the future. 

they red the article about costa rica and changed now the license to curacao .i think casino guru must update this on the site!

before::

The website Royalspincasino.com is operated by Lamarketing Limited, address: 11 Hawthorn Drive, Penrith, CA11 8WF, United Kingdom. Registration number: 13534595 ("Company", "Website", "Casino", "us", "we", or "our"). All gambling services are licensed by Lamarketing SRL, a company registered and established under the laws of Costa Rica. Lamarketing SRL is regulated by the Government of Costa Rica. Lamarketing SRL registration number is 37-117-895696.

——————

After:

The website Royalspincasino.com is operated by Lamarketing B.V., address: 182 Moontjeweg, Willemstad Willemstad, Curaçao. Registration number: 13534595 ("Company", "Website", "Casino", "us", "we", or "our"). All gambling services are licensed by Lamarketing B.V., a company registered and established under the laws of Curacao. Lamarketing B.V. is regulated by the Government of Curacao. Lamarketing B.V. registration number is 37-117-13534595.

despite they witheld my two withdrawals for 10 weeks now and i unsubscribed for promotions emails they still send promotion email for free bonusses.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sardapoor1963,

As expected, I have not received any response from RoyalSpin Casino yet.

Thank you sardapoor1963 for noticing the "license" change. But the Antillephone License "proof" RoyalSpin Casino is showing is FAKE. They might get a real Antillephone License in the near future but for now, we can't consider the license to be a real valid license. I will update this info in the casino review.

Dear sardapoor1963,

As expected, I have not received any response from RoyalSpin Casino at all. Due to the casino's operation with an invalid license, utilizing a Fake license, and lacking any connection to an Alternative Dispute Resolution (ADR) service, there is sadly no available gaming authority to seek assistance from.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend that you not play at RoyalSpin Casino at all and choose casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal