The player from Canada, who had had issues with the casino blocking her account and confiscating $4,500 in winnings due to alleged terms and conditions violation, confirmed that she had received all her winnings. The casino had blocked her from playing any games, but she had expressed relief that the issue was over. We, the Complaints Team, had appreciated the casino's fair approach and their efforts to ensure the winnings were paid out as quickly as possible. We had then marked this complaint as 'resolved'.
Rollino Casino - Player’s winnings confiscated due to alleged identity violations.
Amount: Can$4,500
Rollino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
