HomeComplaintsRollino Casino - Player’s winnings confiscated due to alleged identity violations.

Rollino Casino - Player’s winnings confiscated due to alleged identity violations.

Amount: Can$4,500

Rollino Casino
Safety Index:Above average
Submitted: 06 Apr 2024 | Resolved : 09 May 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

6 months ago

The player from Canada, who had had issues with the casino blocking her account and confiscating $4,500 in winnings due to alleged terms and conditions violation, confirmed that she had received all her winnings. The casino had blocked her from playing any games, but she had expressed relief that the issue was over. We, the Complaints Team, had appreciated the casino's fair approach and their efforts to ensure the winnings were paid out as quickly as possible. We had then marked this complaint as 'resolved'.

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