The player from Canada, who had had issues with the casino blocking her account and confiscating $4,500 in winnings due to alleged terms and conditions violation, confirmed that she had received all her winnings. The casino had blocked her from playing any games, but she had expressed relief that the issue was over. We, the Complaints Team, had appreciated the casino's fair approach and their efforts to ensure the winnings were paid out as quickly as possible. We had then marked this complaint as 'resolved'.
Rollino Casino - Player’s winnings confiscated due to alleged identity violations.
Amount: Can$4,500
Rollino Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Rollino Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
