Home Complaints Roaring21 Casino - Player’s suggesting unfair practices.

Roaring21 Casino - Player’s suggesting unfair practices.

Amount: $6,000

Roaring21 Casino
Perfect reputation
Submitted: 26 Apr 2020 | Case closed : 12 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from United States is highly dissatisfied with the overall casino experience and pointing out remarkable differences between “fun” and “real” games. We rejected the complaint because the player didn't respond to our messages and questions.

Public
2 years ago

Unfair practices. The free section in which the same games are played as in real money gaming are not at all representative of what you get once real money is deposited. Bonus, comps, promotions and withdrawls are all tailored for one and only one outcome: to seperate the customer from every penny deposited. The trickery used to get you to deposit real money is state of the art and is immoral.

Public
2 years ago

Dear Suzan,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Public
2 years ago

Dear Suzan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.