The player from Ukraine had reported an issue with depositing money into the casino since 25.08.23, and was not able to see the funds in his account. We had suggested he contact his payment provider for an investigation, as the casino was unable to assist. The player had provided a receipt showing the money had been debited, but no resolution was reached as he failed to respond to further inquiries. Therefore, we were unable to proceed with the investigation and had to reject the complaint.
RioBet Casino - Player's deposit has not been credited.
Amount: 300 ₴
RioBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The money has not been credited yet, even though it's been since 25.08.23
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1 year ago
Dear ruslanrutskyi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 year ago
Translation
Good day, Veronica to you. Thank you for your support and timely response to such cases. I'm waiting for a response from the service provider!
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1 year ago
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The money was never credited to the personal account...Support from the Riobet casino responded that there was no response from the financial gateway!
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1 year ago
Dear ruslanrutskyi,
please, could you clarify if you tried contacting your payment provider regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to veronika.l@casino.guru? Alternatively, you may post the screenshots here.
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1 year ago
Translation
Hello, yes, but the receipt shows that the money has been written off, the document is included!
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1 year ago
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I sent you a receipt for payment by email veronika.l@casino.guru
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1 year ago
Have you checked with your bank to see if the money were returned to your account? Please send me the bank statement dating from August 25 up until today to veronika.l@casino.guru. Thank you.
