RioBet Casino - Player's deposit has not been credited.

The money has not been credited yet, even though it's been since 25.08.23

Dear ruslanrutskyi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Good day, Veronica to you. Thank you for your support and timely response to such cases. I'm waiting for a response from the service provider!

The money was never credited to the personal account...Support from the Riobet casino responded that there was no response from the financial gateway!

Dear ruslanrutskyi,

please, could you clarify if you tried contacting your payment provider regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to veronika.l@casino.guru? Alternatively, you may post the screenshots here.

Hello, yes, but the receipt shows that the money has been written off, the document is included!

I sent you a receipt for payment by email veronika.l@casino.guru

Have you checked with your bank to see if the money were returned to your account? Please send me the bank statement dating from August 25 up until today to veronika.l@casino.guru. Thank you.

Dear ruslanrutskyi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.