The player from Germany won around 5000€ after using a free spins bonus but faces issues with withdrawal as the casino claims the maximum win is 100€ applies in his situation. The player disputes this decision.
Richard Casino - Player's winnings are being confiscated.
Amount: €3,000
Richard Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
4d 17h 8m 22s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I started with a free spins bonus for registering at the casino, and then I won a few hundred euros. I completed the KYC verification and deposited 20 € (because without a deposit, you can't make a withdrawal) and afterwards I won about 5000 € - requested withdrawals, and now after several days, they're saying the max win is 100 €, obviously from the free spins. The winnings were achieved long after the wagering requirements and partly with my own deposited money.
Automatic translation:
Public
Public
2 days ago
Dear Knaebel,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Richard Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise when have you completed the wagering of the bonus?
- Could you please explain what your balance was immediately after you completed the wagering of the bonus and why you decided to deposit more funds?
- Could you please share your communication with the casino justifying its decision to apply the win limit? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Knaebel has 4d 17h 8m 22s to reply
