Rembrandt Casino - Player has been accused of opening multiple accounts.

I made a lot of deposits at Rembrand, now for the first time I could withdrawel a little. Almost impossible because the give you everytime 3 euro as loyality and start over again.

Suddenly my account is frozen. I have 2 multiple accounts. It is not true. They give no proof... they stealing money from you.

WATCH OUT!!!!!!! DO NOT PLAY AT REMBRANDT CASINO. YOU WILL NEVER WIN!!!!!!!!!!!!!

Dear Jean, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.rembrandtcasino.com/en/terms) and I found this:

„47. Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as "multi-accounting" and as such is strictly forbidden."

Is there any chance, that someone from your household or using the same IP address has created an account at this casino too? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here)?

Looking forward to hearing from you.

Best regards, 

Kristina

No. I have nobody who play also. Still strange, I had to send proof documents, why no check then. And deposit is no problem. I am computer expert, and they can check, but also I can. No multiple accounts. Let them send the login name. I can check. See in this sight lot of people with same problem.

Thank you very much Jean for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Rembrandt Casino to join us and help us resolve the player's issue.

I think respond will be zero, ask the already many times a proof. Only answer is that Irina one side decision. I have really not a second account, yes, play on several devices, but same ip. All the time I made deposits, no problem, and then when I want a withdrawal there are problems, they checked me by documents, why not then an account check, have only one email adress.

kind regards

Jean

Dear Customer

Kindly be informed an investigation was necessary in this case, as a connection with another account has been found.

The multiple accounting is a breach of our Terms and Conditions. (https­://­www.rembandtcasino.com­/e­n/terms ; Multiple accounts, article 47)

Considering the information we have so far and our impossibility to confirm there has been no Multiple accounts’ breach occurred, both accounts have been closed from further playing in line with our general Terms and Conditions clauses.

(https­://­www.rembrandtcasino.co­m/e­n/terms ; Multiple accounts – article 49)

All of the proofs from our system has been shared with CasinoGuru complaints team to support above claims and we will be awaiting the resolution here.

Kind regards,

Rembrandt Casino Complaints team

Hope you can share the results, and again, let them check before people deposit. It is not fair and let me surprise with there results. I only played with one account

Dear Rembrandt Casino,

Could you please send the proof to my e-mail? - nikolas.b@casino.guru. I guess it was sent to Kristina but as for now, I'm responsible for this complaint. Thank you in advance.

They send me everyday e-mail to open a new account, Rembrandt, casinosieger and 24 Bettie. Did not know But all the Same. Asked them friendly to stop sending. So you can creatie multiple accounts ans manipulate.

Dear Jean,

We have received proof from the casino. It shows that you have really created multiple accounts in the casino in the last 5 years. As per casino terms, you are now allowed to create more than 1 account. I'm really sorry but in this case there isn't much we can do for you. Could you please advise if you have received back your deposit after your account was closed?

Hi Nick,

I believe you, but nobody shows me the proof. They have multiple casino’s, like 24 battle, and send me everyday a lot of emails to open new account, even if you have account. And why accept deposits, I only made deposits with 1 account, I can proof. And no deposits and winnings are gone with the wind. Tried to unsubscribe but still receive mails. Please send me the proof from them, I can review.

kind regards,

Jean.

Dear Jean,

I'll send you today the relevant proof from the casino to e-mail which you use here. Please note that we find the proof sent from the casino relevant so there won't be anything we can do for you in this case. I'm really sorry we could not help you more. Do not hesitate to contact us if you will come across any trouble in the future. The complaint will now be closed and the requested proof sent to the player.

Best regards,

Nick Casino.guru