HomeComplaintsRed Dog Casino - Player complains about the rigged Roulette game.

Red Dog Casino - Player complains about the rigged Roulette game.

Amount: $250

Red Dog Casino
Safety Index:High
Submitted: 15 Jan 2021 | Case closed : 25 Jan 2021
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from the US is dissatisfied with the results of the Roulette game.

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3 years ago

I play roulette and once it knows your sequence, it would give you the opposite, I only played red and 8x it turned out black. no way that's possible

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3 years ago

Dear Xander,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. 8x the same result isn’t a strong enough reason to claim that games are not working properly, or to question the software fairness. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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3 years ago

Unfortunately, after reviewing all the available information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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