The player from Germany, despite having been fully verified, had experienced delays with their withdrawal request at Rant Casino. Assistance had been repeatedly sought through their live support feature, but the responses they received were unsatisfactory and non-specific, resulting in their withdrawal remaining labelled as 'in progress' for 7 days. We had advised the player to wait for 14 days for the withdrawal to be processed, and if the issue persisted, we would intervene. The player had communicated their frustration and attempted to contact the casino's finance department directly. After 14 days, the player confirmed that the funds had been transferred, and we marked the complaint as resolved.
RANT Casino - Player’s delayed withdrawal at Rant Casino.
Amount: €3,259
RANT Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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3 weeks ago
Translation
Hello,
I request assistance in expediting my withdrawal request at Rant Casino.
I am fully verified and have even received an email stating that my account was completely verified. Yet, on the 1st of April, I only requested for a withdrawal of merely 50 euros... then it has now been increased to 3259.10.
I had contacted the live support every day and asked why it was taking so long? Do they need any documents? I basically got the same copy-paste response each time - that it is in progress and they would contact me. Well, it's been 7 days since the first withdrawal and I have not received an answer, unfortunately...
I hope you can help me here, to somehow get a more precise answer from the casino than just "In progress".
Thank you.
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3 weeks ago
Dear andrejdrobin,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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3 weeks ago
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Thank you for your quick reply. Well, I'm not talking about the bank transfer, the fact that this takes 3-5 days after processing is OK.
What is not OK is that they first request all the documents, then confirm them and then simply communicate zero and just keep saying it is being processed. They specifically advertise a 48 hour processing time, which is long gone. Simple information would be enough for me 😅 but simply pointing out that it is being processed is not enough for me... there must be some reason why it is still being processed. Up to now I have never had such a long wait at any casino.
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3 weeks ago
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Here is the confirmation.
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3 weeks ago
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Another day gone and no sign of life from Rant 😕
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3 weeks ago
I fully understand your frustration, andrejdrobin. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 weeks ago
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Just a small update 😀 nothing happened 🙂 And now that we are heading into the weekend, I don't think Rant will meet the deadline of 14 days
Edited
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2 weeks ago
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I now also have an email to cashier@rantcasino.com sent. Unfortunately, live support can't seem to do anything, so I thought I'd write an email to the finance department to see if they respond or not.
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2 weeks ago
Thank you very much, andrejdrobin, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 weeks ago
Dear andrejdrobin,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite RANT Casino representative to join this conversation.
Dear RANT Casino, could you please provide more information about this case?
Looking forward to your reply.
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2 weeks ago
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Ticket can be closed, money was transferred today
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2 weeks ago
Thank you, andrejdrobin, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
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