Rajbet Casino - Player accuses casino of withholding winnings.

This site just working for verification

Account - vardhan6300

I given all my personal details and documents and aadhar and all

But even after that they didn't given my withdrawal

And I win 167000rs and then they started a new plan that verification

And I also given all documents but nothing happened

They just asking all my withdrawals banks

Is there any site asking for withdrawal used bank account statement?

And also they are asking 2.5 year back withdrawal statement which is already closed by me

And now they blocked my account stating that fack documents

See this people how they are scamming peoples money

Froud site

Please give my payouts and help me anyone

Dear vardhanudapa001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Already the documents related to my personal documents and kyc has been approved they only said your kyc is approved you can withdraw again after some time they are again asking same thing

All the documents related to my kyc has been send to the site and now the site is not refunding my deposits and not processing withdrawals so how i can get my money back

Please give justice

Thank you very much, vardhanudapa001, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello vardhanudapa001,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Rajbet Casino to join the conversation.

Dear Rajbet Casino,

Can you please provide more information on why was the player's withdrawal not processed yet?

Greetings from Rajbet team,

During the investigation, some financial statements were found with using Photoshop, but no violations leading to unfair play were detected. The verification has been completed, please do not use fake documents to avoid situations with account blocking. The funds are available for withdrawal.

Kind regards,

Rajbet Casino

Dear rajbet now I got my pending withdrawals

Thanks for helping on this casino guru

Thank you for your response, Rajbet team.

Dear vardhanudapa001,

That's great news. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru