Rajabets Casino - The player struggles to verify his account.

On January 11, I uploaded an electricity bill to rajabets.com, which was a required document to unblock withdrawals, before that I completed other KYC requirements as seen in the screenshot I provide, this is the thing: they ask for more documents to never check them. To this day said document has not been checked. I'm filing this complaint to expose a scam scheme and warn whoever reads this to not deposit or use rajabets.com because it is a SCAM SITE, this is how this casino scams users: endless KYC to block withdrawals so users give up on their funds. This is NOT just ONE CASE, this casino systematically ignores KYC procedures of many users, as seen in their trustpilot reviews (users that never got their documents checked). Please, have in mind KYC has been ignored for 42 days, every remotely reasonable person know that's not normal and when asking "support" about this all they do is give the same copy/paste answer over and over again (agents acting like bots), the slowest KYC I ever did was 2 weeks long, abysmal difference. I know KYC process are necessary in casinos, I have done multiple of them successfully in the past, but this is different, this is a scam scheme: blocking withdrawals and then the casino ignoring the KYC process until the user gives up, the user's account will get closed for not logging in for certain period of time, everything is so criminally convenient to them. I accept and recognize falling into this scam was my fault for not reading sooner the reviews made by users who were victims of this "casino".

Hello SunsetGaze,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick. The verification has been pending since January 11, 2023, the 14 days casino guru recommends waiting passed long ago. The document pending is an electricity bill, before that I sent my ID card and a selfie with it and they were checked and approved (they just check the first documents to lure players into believing the casino and its KYC is legit), I supposed this was enough to use the account, but they asked for a bill to check my address, which is normal in most casinos and I immediately provided it on January 11 as seen in the screenshot I provided, to this day it's still unchecked. Last time I contacted support about this was yesterday, like always, got a copy/paste answer I have been getting for the last 42 days. Like I said, this is how this casino scams users: making their KYC process endless so they give up. I have decided I will approach their regulator with this case because it's something more than a delayed KYC, so this complaint can be closed. I apologize for the inconvenience, thanks casino.guru for always trying to help players.

Thank you SunsetGaze for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello SunsetGaze,

I'm Michal and I have taken over your complaint. I have reviewed this case and want to check if I understand correctly that you have submitted an official complaint to the Antillephone gaming authority? Can we consider your complaint as not relevant anymore?

Hi, Michal. Yes, case can be closed because I will try to contact the regulator. Thank you for attending the case.

Thank you for your response, SunsetGaze.

You can contact Curacao/ Antillephone gaming authority at complaints@gaminglicences.com and certria@gaminglicences.com and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

We will now close this complaint as per the player's request.

Please, do not hesitate to contact us in the future if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal