Rajabets Casino - Player’s document verification is delayed.

I submitted documents in RAJABETS befire 9 days but still waiting

Dear praveenfg98866, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. Usually, we recommend players wait up to 14 days for their verification to be completed.

In the meantime, could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Sir I have submitted the correct documents.... I have submitted the documents on 22.08.2023

Again I have submitted in the right place

Could you please specify which documents you provided and when exactly you sent the last one?

Sir I have submitted the driving License documents.... I have submitted the documents on 22.08.2023

I have submitted in the submission box

I submitted on 22.08.2023

Have any of your documents been approved by the casino yet?

No Madam

I submitted the documents as per RAJABETS instruction... 15 days completed

Thank you very much, praveenfg98866, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Please solve my problem as soon as possible... It's my humble request 🙏🙏🙏

Hello praveenfg98866,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Rajabets Casino to join the conversation.

Dear Rajabets Casino,

Can you please provide more information on why was the player's KYC verification not processed yet?

I have submitted the driving License documents.... I have submitted the documents on 22.08.2023

I have submitted in the submission box

Am very disappointed from 19 days...

Sir am very critical condition please solve the problem 🙏

Hello Dear Praveen,

It is reported by the relevant department that to proceed with your verification, you are required to provide the bank statement of the account which you made a withdrawal request to.

Dear RAJABETS

When I chat to support team they said to wait and you are in queue. I don't know how much time I have to wait. It's been 24 days..

I already withdraw 3000 amount

Second time withdraw not done... Please find the attached screenshot

Dear RAJABETS

How many months bank statement required

Dear praveenfg98866,

The casino has this mentioned in its T&Cs

So I believe you can send the bank statement for the last 3 months of the account to which you made a withdrawal request.

Dear RAJABETS

I alredy submitted 3 monts bank statement as per documents update box please verify that

Dear RAJABETS

Please find the attached 3 monts bank statement copies

Hello Praveen,

You have uploaded your documents as screenshots, you need to provide the statement as in PDF format.

Dear rajabets

I uploded bank statement in pdf as per rajabets instruction... Please approved that

Hello Mr Praveen,

Your verification process is finalized, we wish you the best of luck.

My verification is complete . Thankyou Rajabets casino.

I kindly request casino guru to close this complaint they solve my problems.

Thanks both

Dear praveenfg98866,

I'm glad to hear that your verification has been completed successfully.

As the complainant confirmed that the issue was solved, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru