Raging Bull Slots Casino - Player lost access to his account.

Yes when I try to log into my account it's telling me at Raging Bull slots that my password is incorrect and I I tried creating a new one or changing it and I get an email sent to me and then I hit the link and it takes me back and it says I changed my password successfully but then when I go and try and log in again it says that it's the wrong password again and it keeps doing that over and over and over and it doesn't matter if I use it the security code to go to that page and the paste it in it doesn't matter it's still says the same thing I had won $37,000.

Years ago when I tried to actually cash out this account they said my cash out because I did all the little things they wanted me to do but they said my cash out was successful at first and it was through Bitcoin and I tried to cash out like all the different ways on the account and they they would take it out of my account and say it's successful and I would never get it and it would be placed back into my account on the casino side and after that is when the password thing started happening so I don't know what's going on man but when I tried to withdraw I never gotten any of my money

Dear lahman5418,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly you lost access to your account? Did you contact casino support regarding your issues? Have you completed account verification in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

Well I've. Been a player and have had account for over 10 years. I lost access about 5 years ago.

Yes I contacted support and they said in had to make a deposit to withdraw funds. So I made another deposit and the they needed proof of address and identity. I sent in everything. Then I tried to make 2 withdrawals via bitcoin and it worked and said my withdrawals were successful for $2,500 a piece because that was a Max and then I got an email from Raging Bull slots and it said that you will get an email another email from support or somebody to verify the withdrawal and I ended up never getting that email and never getting the money and after numerous attempts I gave up

Would you be able to forward any relevant communication between you and the casino to my email at tomas@casino.guru? I'll await your message.

Dear lahman5418,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.