Pure Casino - The player's withdrawal is delayed.

i requested my first withdrawal on 3-09-2022, and their chat says that we're only allowed $1000 a week for withdrawal, and it takes 5 to 18 business days to complete a withdrawal and somehow my first withdrawal date was moved to the 16th as it shows that I didn't request my first withdrawal until then in which that wasn't the correct date it was definitely on the 9th. This is a lot of money that's taken several scores of hours to build up. I've stopped playing there casino until they pay out what I've won this far. It's absolutely ridiculous to wait this long for a withdrawal....

Hello Rody,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pure Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request? Since when is your account fully verified? Do you have any proof that you requested for the withdrawal on 9.3? Did you contact the casino with this issue and if yes what did they respond?

Please note that we always recommend to wait at least 14 days for the withdrawal to arrive so even if they changed the date of withdrawal, they are basically still within a good time frame - maybe they just updated the status of it.

Looking forward to your answer.

Regards,

Nick

hi Nick thanks for responding yes it was my first withdrawal with Pure casino and I believe I have a few emails stored from when I first started checking in on any updates about the first withdrawal and now there's no response from them not by email nonetheless but I do believe a lady's name said to be "Nessa" account manager in an email from the day I believe they said my identity was verified. I could send it if need be I'm sure it's still in my inbox...

Hello Rody,

If you requested for the withdrawal on 3.9. - the 18 business days still did not pass. Maybe the date 16.3. is just a system error but they are still within their given time frame. If the money wouldn't arrive by next week, we will definitely intervene.

Regards,

Nick

Dear Rody,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

I've not heard from the Pure casino yet not by email nor through the casino itself by my count this Friday is the 18th business day and as much as I've tried contacting them there's been no word

Nick please be advised that I did receive a 97.00 Bitcoin deposit early Sunday morning. But that's nowhere near the 1000.00 that was supposed to be sent.

Dear Rody,

Could you please check if there were any fees included?

Yes sir fee was $2.30

Hello Rody,

Did the rest of the money arrived since? Could you please advise if you played with a bonus or not? If you did, the max win might have been limited and that's why you received $100 only.

Hello Rody,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.