The player from Norway has requested two withdrawals one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Pure Casino - Player’s withdrawals have been delayed.
Amount: €300
Pure Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
two withdrawals from May 4, 2023 are still pending, if there is an chance to write to a representative it would be great !
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1 year ago
Dear AndrewNorge,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that withdrawals are still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
i have great updates , all transactions were completed yesterday.
Thank you very much for your help , this case can be marked as resolved ! thx
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, AndrewNorge, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
