The player's deposit has been confiscated and account closed. The complaint was rejected as the player stopped playing in the casino.
Pronto Casino - Player's account has been closed.
Amount: 1,500 kr
Pronto Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
All of a sudden, after I make a deposit, Pronto announces that my account is blocked and that documents must be submitted. Refuses to pay my balance. Not interested in submitting documents, do not want to spend time on this. Useless chat with some puck that only repeats itself and of course refers to conditions. The support is of course very sorry that they have to do this - not their choice but the licensor who requires this. Bullshit of course.
The next time I went to the live chat, they would have blocked me from it. My money was still confiscated.
That this site recommends Pronto as a good casino site means that you do not know what you are doing. How much does Pronto pay you for your false reviews?
Automatic translation:
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3 years ago
Dear Jonas,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. At the beginning I would like you to keep you accusations for yourself as we are trying to help to all player and all received complaint. We do not get paid from any casino for their rating.
Allow me to ask you a few more question so we can fully understand your case. Was it the first time your have registered or deposited into the casino? Was your deposit returned to you by the casino? Did the give you any reason since then? Also please, forward me any relevant proof or conversation between you and the casino. Send it to nikolas.b@casino.guru. Thank you in advance for your reply.
Best regards,
Nick
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3 years ago
First - you tell me to keep my accusations to myself. Strange remark to a customer.
I have made several depositions to the casino. My last one was confiscated and my account blocked. The casino tells me to send in several documents before I can handle my money that was deposited. I have no interest in this. I want the casino to pay out my money and I don’t wish to gamble more at the site.
I don’t have any "proof", I had a discussion with a Ismo or similar on the livechat.
it’s strange that it is no problem to deposit money but it seems impossible to get them back.
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3 years ago
Dear Jonas,
Casinos usualy doens't allow to deposit and withdrawal automatically. They require your documentation to process your withdrawal. They do it to prevent money laundering and in some casinos they even require you to wager your money once. You will need to submit them your documentation which they require otherwise it won't be possible to get back your deposit.
Best regards
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3 years ago
Dear Jonas,
Is there any update regarding your case? Did you verify yourself? Please note, if you will fail to respond to us within next 7 days, your complaint will be rejected.
Best regards,
Nick
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3 years ago
Translation
No, it did not work out. Pronto kept pounding, sometimes you can deposit money and play and sometimes not. Completely unserious in other words. Has now moved to another casino. And your "help" was completely useless, obviously that it is a purchased site without any interest at all to help any customers. But of course I should have understood that from the beginning. Put it down and do something meaningful instead.
Edited
Automatic translation:
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