Greetings! We greatly appreciate your feedback, as we are constantly striving to enhance our services. Your input helps us improve. Thank you!

We would like to bring to your attention that the percentage of RTP is determined solely by the providers. It is important to note that we only collaborate with reputable, licensed providers whom we trust to offer fair RTPs. Nevertheless, we understand your concerns and hope that luck will soon be on your side.

Moreover, we kindly request that you provide us with your email address, so we can further investigate your situation. Thank you.

Dear ricktor26,

Thank you for sharing your gaming experience at our casino.

Our casino is 100% complete in the functional plan.
We would like to inform you, that in our casino the games are presented only by official developers, and all results of the games are formed on the side of the provider of the games, this means that our casino cannot influence on RTP of the games in any way.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@winldetta.com

Hello ricktor26,

Thank you for sharing your thoughts and taking the time to review our casino.

We would like to begin by expressing our gratitude for your appreciation of the design of our website. Our dedicated team of developers invested considerable effort into crafting a visually appealing and user-friendly platform.

The RTP% is an industry-standard measure that reflects the statistical probability of winning over the long term. This value is determined by the game developers and regulated by independent third-party agencies. It's important to note that luck is the sole determining factor in the outcomes of these games, as the casino has no control over the RTP%.

We wish you the best of luck in your upcoming gaming session!

Best regards,
Betitall Team

Hi ricktor26,

Thank you for the 5-star review! This means the world to us!

We're thrilled to hear that you consider our casino one of the best you've tested. Fast verification, speedy payouts, and top-notch support are our priorities.

If you have any further suggestions or feedback, please feel free to reach out to us. We can't wait to bring you even more exciting experiences down the road.

Sincerely,
RoySpins Team

Dear ricktor26,

We are sorry to hear about your disappointing experience with our online casino. We take player feedback very seriously and strive to provide a fair and enjoyable gaming experience for all our customers.

Regarding the issue you mentioned about low RTP, we assure you that all our games are tested and certified for fairness and randomness by independent third-party auditors. RTP, or return to player, is an industry-standard measure of the expected payout for a particular game over time. While it is true that the outcome of individual sessions can vary due to the random nature of the games, over a long period of time, the RTP should be close to the published rate.

We also apologize for the server crashes that you experienced. We are constantly working to improve our infrastructure to ensure a reliable and uninterrupted gaming experience for our customers.

We would appreciate the opportunity to investigate your account further and address any specific concerns you may have. Please feel free to contact our customer service team at support@sgcasino.com to discuss the matter in more detail.

Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Sincerely,
The SG Casino Support Team.

Hello!

Thanks for the awesome review, Ricktor! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Best regards,
NineCasino Team.

Greetings, ricktor26!

I am sorry that you are so dissatisfied with our project.

However, we can assure you with 100% certainty that we do not regulate any game provider, we have a fully licensed casino, this is not our method, all information regarding the RTP of the slots you can find in the public domain.

RTP is a statistical indicator of how much money you can get back at the end of a gaming session and does not guarantee a win.

However, we do not want you to have an unpleasant experience. Please contact our service via email, I'm sure we can change your concerns.

Best regards,
team cockatoo.