Kas.casino Review

Name: Kas.casino Review
Item: Kas.casino
Rating: 8.0
Author: Ayberk Ayan

8.0/10Safety Index High by Casino Guru

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Kas.casino Review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

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Withdrawal limits

Not Limited for EUR

Owner Dama N.V.

Established 2023

Estimated annual revenues

< $1,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews25Safety Index explainedDiscussion18Payment methods44

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Kas.casino Review

We've thoroughly reviewed Kas.casino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Kas.casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

Based on all of the information mentioned in this review, we can conclusively say that Kas.casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (44)

Withdrawal limits

Not Limited for EUR

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (7)

English customer support

All languages (7)

English live chat

All languages (7)

Game providers
Show all (122)
Game providers (122)

Positives

Deposit, play and withdraw in Bitcoin
Huge selection of game providers
Unlimited withdrawals
Quick registration with only basic information

Negatives

Bonuses not available for all countries
Maximum bet in regular play is capped at €50 per bet/spin (or currency equivalent)
Not all game providers are available for all countries
Many restricted slots for bonus play

Interesting facts

Small international casino
Live chat support uses the auto-translate feature for some languages
Deposits need to be wagered 3x before a withdrawal is requested

Author & Guarantor: Ayberk Ayan Last updated: 13 Nov 2023 Anything incorrect or missing? Let me know

Kas.casino bonuses

Browse all bonuses offered by Kas.casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of Kas.casino

This is a place to share experience with Kas.casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 25 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

idipouioz

Visitor

• 1 week ago

Kas.casino has restored my faith in online casino customer service. Their agents are patient, empathetic problem-solvers who take time to understand issues and provide thoughtful solutions. I never feel rushed or ignored. They address my needs promptly and knowledgeably. For an enjoyable, reassuring experience, I recommend Kas.casino's stellar support.

outstanding support service
user-friendly interface

haven't found ;)

Kas.casino

Hi! Thank you for your glowing review! At Kas.Casino, we're committed to delivering exceptional customer service experiences. We're thrilled to hear that our agents have restored your faith in online casino support with their patient, empathetic, and knowledgeable assistance. Your satisfaction is our top priority, and we're grateful for your recommendation. We look forward to continuing to exceed your expectations in the future!

megankaterine26

Visitor

• 1 month ago

I don't have particularly strong feelings about Kas.casino. The game selection includes all the typical options you'd expect, bonuses are pretty standard, and the site functionality is average. Nothing has stood out as amazing but nothing particularly terrible either. It serves its purpose fine when I want to play some casual games online.

Kas.casino

Hi! Thank you for your feedback! We appreciate your honest assessment. We strive to provide a well-rounded gaming experience with standard bonuses and a variety of games. While we're glad to hear that it serves its purpose for your casual online gaming needs, we'll continue to work on enhancing our offerings to potentially stand out more in the future. If you have any specific suggestions or areas you'd like to see improvements, feel free to share your insights. We value your input as we aim to provide a better experience for all our users.

Joannadagmar

Visitor

• 1 month ago

As a member of Kas.casino's VIP program, I've been tremendously pleased with the individualized rewards and service. My personal account manager is readily available to assist with any requests or issues. The exclusive perks make me feel truly valued as a high-tier player. Kas goes above and beyond to create a premier experience.

Good VIP program
Good loyalty bonuses

Kas.casino

Hi! Thank you so much for your glowing feedback! We are thrilled to hear that you have been tremendously pleased with our VIP program at Kas.Casino. It's our priority to provide individualized rewards and exceptional service to our high-tier players. We're delighted that your personal account manager has been readily available to assist you with any requests or issues, and that the exclusive perks make you feel truly valued. At Kas.casino, we strive to go above and beyond to create a premier gaming experience for our VIPs. Your satisfaction is our ultimate goal, and we look forward to continuing to exceed your expectations.

rachelmarinna

Visitor

• 2 months ago

Website functionality meets expectations. Withdrawals process quickly. Game selection has moderate variety. Customer service responds adequately. Kas.casino is sufficient for casual gambling.

Kas.casino

Hi! Thank you for your feedback! We're glad to hear that the website functionality and withdrawal process met your expectations. We'll continue to strive for excellence in providing a seamless experience. We appreciate your input on game variety and customer service, and we're committed to improving in those areas. We're pleased to serve as a sufficient option for casual gambling and aim to enhance our offerings further.

suzanneemma62349024

Visitor

• 2 months ago

Kas.casino makes getting started easy for beginners with their simple account setup process and range of thorough educational guides. I found depositing hassle-free and the low minimum bets allowed me to learn the basics without much risk. It's been an accessible introduction to online casinos so far.

Kas.casino

Hello! Thank you for your positive feedback! We're thrilled to hear that you found Kas.casino's account setup process easy and our educational guides helpful. We strive to make the experience hassle-free for beginners like yourself. It's great to know that our low minimum bets have allowed you to learn without much risk. We're glad to have provided you with an accessible introduction to online casinos. Thank you!

Mco00

Senior Apprentice

• 2 months ago

I played at this casino for some time, everything was going well until one night I had a technical problem on the casino's part.
I was playing a slot and I was getting lucky, some winnings started to come in, but out of nowhere the slot stopped working, this has never happened to me before in any casino I've played in before, so for me the casino is questionable.
They are friendly and pay quickly as they protect
VIP agent Mr Oliver is very friendly and helpful.
Lack of quality in operation
But I consider it a reasonable casino

Quick withdrawals
Saques rápidos
Helpful and friendly VIP agent
Agente vip prestativo e simpático

Problems with slot functionality
Peoblemas na funcionalidade das slots

Kas.casino

Hi! Thank you for taking the time to provide us with your feedback! We appreciate your positive comments about Mr. Oliver, our friendly and efficient VIP agent. However, we apologize for any inconvenience caused while playing the slot due to a technical issue. We understand the importance of providing our customers with a seamless and enjoyable gaming experience, and we are actively working to improve the quality of our operations.

We value your patronage and would like to investigate the situation further. Please feel free to contact your VIP manager or share your email with us so that we can conduct a thorough investigation. Thank you for your cooperation and we hope to see you back soon!

mollymorissa05546168

Visitor

• 2 months ago

So, at Kas.Casino, you've got many ways to put money in – like using your cards, online wallets, bank transfers, and even some cryptocurrency options.
The cool part is they give you lots of bonuses to play with, and they've always got some promotions going on. Just make sure to double-check the T&C.
You can reach the support team through live chat or email anytime - sweet.
lots of slots and table games to choose from. You can take out your winnings whenever you want just make sure you're verified.

Kas.casino

Hello! Thank you for taking the time to write a detailed review! We're glad to hear that you liked the different options available for depositing funds, including the flexibility to use cryptocurrency. The bonuses and promotions sound tempting, but we appreciate the reminder to always review the terms and conditions. It's also great to know that you found the live chat and email support convenient, and enjoyed the wide selection of slots and table games. Finally, your mention of the smooth withdrawal process, which is subject to verification, is reassuring. Your feedback provides valuable insights for potential users, thank you!

patriciahyacinthia

Visitor

• 2 months ago

When I have used Kas.casino won some good amount and wanted to withdrawal it in instant to test how it work here after a small verification I have tried on card and it was quite fast. I can recommend this casino to everyone have good RTP on most games, nice bonuses and fast withdrawal.

Kas.casino

Hi!
Thank you for your positive feedback! We're delighted to hear about your successful experience with Kas.casino. It's great to know that our fast withdrawal process, efficient card transactions, good RTP on games, and attractive bonuses met your expectations. We appreciate your recommendation and look forward to providing you with continued excellent service. If you have any further feedback or suggestions, feel free to share. Thank you!

boriideviiv

Visitor

• 5 months ago

My experience has been nothing short of impressive. I want to extend my best wishes to the hardworking team members who have made this project a reality, as well as the supportive community. Your commitment to excellence is evident, and I have no doubt that you will continue to thrive!

availability of bonuses
helpful support team
fast payments

everything is perfect

Kas.casino

Hello! Thank you for your kind words. We are delighted to hear that you had an excellent experience at our casino, and you enjoyed the work we did. It is great that we can see that we are on the right way to achieve our goal. Thank you!

sabaanvalnevt

Visitor

• 5 months ago

Withdrawals here are lightning fast! Just minutes after hitting that juicy jackpot, my winnings were already transferred to my account. Kas.casino certainly understands the thrill of quick payouts. I've never seen another casino process payments this swiftly - they have raised the bar for efficiency and convenience.

speedy withdrawals
polite support agents
user-friendly interface

nothing bad to say :)

Kas.casino

Greetings! Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a great experience at our casino and enjoyed the services we provided. We appreciate your patronage and look forward to welcoming you back soon!

htennek007

Novice

• 7 months ago

stay away. hard verification process to makes you recall your winnings. nothing special here. no good reload bonuses. RTP very low.

nothing

RTP very low

Kas.casino

Greetings! Thank you for sharing your feedback with us. We are sorry to hear that you did not have a satisfactory experience. Please know that our verification process is a standard procedure that is important for security purposes. While we understand that it may take some time, we are constantly working to improve the process and make it faster for you. Once your account is verified, you will be able to easily withdraw your winnings.

Also, we would like to inform you that each game has its own RTP (Return to Player), which means that we recommend trying out different games to enjoy the diversity. It is essential to keep in mind that RTP indicates the percentage of prizes that can be returned to you based on the funds deposited during the game. However, it is not a guaranteed amount because it is calculated from all the platforms where the game is available. We want to assure you that we collaborate with trustworthy and licensed providers who offer fair RTPs. We empathize with your frustration and hope that your next experience will be more positive.

Moreover, please provide your email address for further investigation. Thank you.

Sam_sam560

Novice

• 8 months ago

Design of a casino looks great, I really like it. A lot of games, payment methods, everything is great, BUT I wasn't able to receive my deposit three times. After I have contacted support, they asked me to try another method and everything works after that. I am not sure, if it was a problem with my card or with casino, but anyway i didn't like it.
Anyway, the RTP is good, support agent was fast and professional, withdrawal was fast and also, as I saw, there are no limits for withdrawal. Haven't seen this in any other casino for about 5 years of playing.
In the end, I can say "yes" to this casino. Highly recommend.

No withdrawal limits
Nice and fast support
Fast verification and withdrawal

Paysafe is not available for German players
I got an issue with a deposit

Kas.casino

Greetings! We appreciate your honest feedback and are glad to hear that you had a positive experience at our casino. However, we are sorry to learn that you faced some difficulties during the deposit process. Typically, all payment methods work smoothly without any problems. We kindly request you share your email address with us so that we can investigate the issue and enhance our services.
We are always striving to improve, and your feedback will assist us in achieving this objective. Thank you for your time and input!

Dozemm

Visitor

• 8 months ago

really bad experience. do not accept bonuses for Finnish players and this is not taken into account on their website. just a trap and bad rtp

Looks good from the outside

Low rtp

Kas.casino

Hello! Thank you for taking the time to give us your feedback. We're sorry to hear that your experience wasn't satisfactory. We want to let you know that we don't offer bonuses to players from Finland, as per our policies. However, we do have a vast range of games that you can enjoy with real money.

It's worth mentioning that the game providers determine the RTP percentage. Rest assured, we only work with reputable and licensed providers who we trust to offer fair RTPs. We understand your frustration and hope your next experience will be more positive.

By the way, would you mind sharing your email address with us? We'd appreciate the chance to look further into your situation. Thank you!

SIATIS82

Novice

• 9 months ago

Very good casino. fast withdrawal with Skrill same day and sometimes in a short time.

Fast withdrawal with Skrill
Fast withdrawal with Skrill

Kas.casino

Greetings! We appreciate you for taking the time to provide us with your feedback. We are thrilled to learn that you enjoyed your experience at our casino, and we are grateful for your choice to visit us. Furthermore, we eagerly anticipate your next visit!

Anonymized458

Adept

• 9 months ago

Tested the casino and would not recommend it at all. Hardly any winnings in the slots, although I don't win my payable winnings here, but also win in the spins. I have never played as many slots in any casino as here, where I didn't win a single cent with 20 to 30 spins. Bonus and free spins are also marginal and if I ever had one, it wasn't more than that, then with 10 free spins I didn't get anything, not a cent profit. So forget this casino.

Very nice slot selection
Sehr schöne Slotauswahl

no chance of winning on the spins
keinerlei Gewinnmöglichkeiten bei den Spins
With very rare free spins not a cent profit
Bei sehr seltenen Freispielen auch keinen Cent Gewinn
There are significantly better casinos, you don't need this one
Es gibt bedeutend bessere Casinos, dieses hat man nicht nötig

Kas.casino

Thank you for sharing your feedback with us. Your input is highly valued as we strive to ensure the satisfaction of our players.

Although we understand the emotions attached to winning, ultimately, it comes down to luck. Some players have been fortunate enough to win big, and we believe that it's only a matter of time before you experience the same success. We wish you all the best and big luck in achieving your desired outcome.

Also, to investigate your situation, we kindly ask that you email us with more details. Thank you.

ricktor26

Apprentice

• 9 months ago

Caution! The casino obviously lowered the rtp on many games. Got 1000 spins on Midas golden touch and 7 bonuses. Of these, the highest was 45x. This is a casino that aims for quick losses.

Fast verification
Schnelle Verifikation
Fast payout
Schnelle Auszahlung

Fake rtp
Gefakte rtp
Gambling isn't fun if you don't win anything
Spielen macht kein Spaß, wenn man nichts gewinnt

Kas.casino

Greetings! We greatly appreciate your feedback, as we are constantly striving to enhance our services. Your input helps us improve. Thank you!

We would like to bring to your attention that the percentage of RTP is determined solely by the providers. It is important to note that we only collaborate with reputable, licensed providers whom we trust to offer fair RTPs. Nevertheless, we understand your concerns and hope that luck will soon be on your side.

Moreover, we kindly request that you provide us with your email address, so we can further investigate your situation. Thank you.

Boss78

Junior Adept

• 9 months ago

Great selection of games from may providers, site looks very nice, but unfortunately extremely low RTP, simply impossible to win anything here... spend around 300 CAD to hit the bonus on 5$ bet and you get 2x win! understand you can hit one or two bonuses like that but not every single bonus you get between 2X-10X max.

Great selection of games
All my favorite games

Extremely low RTP
No possibility for win

Kas.casino

Hello! Thank you for sharing your feedback with us. We're happy to hear that you had a great time and enjoyed playing our games. We want to let you know that each game has its own unique RTP, so we encourage you to try out more games to experience the variety. You can trust that we work with licensed providers who offer fair RTPs. We hope that your next win brings you joy and that you continue to enjoy playing with us.

dmitry87

Junior Adept

• 10 months ago

A good casino, many providers, easy verification, and fast enough, the winnings were withdrawn to a crypto wallet in about 9 hours.

Of the minuses, I didn’t really like the interface, you click on the icon of the Play'n GO provider, but there are no slots, or rather there are slots from other providers, as well as HetEnt, for some reason only 10 slots were displayed, .

Kas.casino

Hi! Thank you for providing us with your valuable feedback. It's great to know that you had a pleasant experience with us. We hope to see you again soon!

We would like to inquire if you faced any issues while accessing our website on your mobile device, as the web version seems to be working fine. If you could kindly share your email address with us, we would be happy to get in touch with you and investigate the matter further. Your input will certainly aid us in enhancing our website. Thank you!

anettraabe

Novice

• 10 months ago

I just signed up and made a 5-digit profit. Thanks to very quick, very simple verification, I had the money in my account in less than 48 hours. You can pay out a maximum of 4000 euros, but several times a day. I paid out €12,500 in winnings in 4 steps. The transfer is lightning fast

ADDENDUM: UNFORTUNATELY, AFTER MY WIN AND THIS POSITIVE RATING, I WAS EJECTED WITHOUT GIVING ANY REASONS AND MY ACCOUNT DELETED!!! SO I HAVE TO UPDATE MY REVIEW!!

Very good contact
Sehr guter Kontakt
Super fast verification
Super schnelle Verifizierung
Lightning payout in less than 48 hours
Blitzauszahlung in weniger als 48 Std.
High profits possible
Hohe Gewinne möglich
Very simply structured website
Sehr einfach aufgebaute Website

You get kicked out and deleted for no reason after hitting a big win. At least he was paid without any problems. But THAT doesn't work at all in my eyes!!!
Man wird ohne Angaben von Gründen rausgeschmissen und gelöscht, nachdem man einen großen Gewinn erzielt hat. Zumindest wurde er ausgezahlt ohne Probleme. Aber DAS geht in meinen Augen überhaupt nicht!!!

Kas.casino

Greetings! We greatly value your feedback and are thrilled to hear that you experienced a successful win in our casino with a speedy payout. However, we are sorry to hear that your account was closed. Please note that this may occur due to various activities on your account, and our security department has the authority to take such actions. Kindly provide us with your email address, so that we may investigate the matter further from our end. Thank you.

cortyadriana

Visitor

• 10 months ago

I can't say enough about the amazing experience I had at this casino. The deposit bonuses, welcome offers, free spins, and exclusive promotions are absolutely fantastic. They truly know how to make the whole gambling experience enjoyable. Wow!

Desighn, Customer support
amount of games
Great winnings
Fast verification

No fast deposit option

Kas.casino

Hello! We appreciate you for taking the time to provide us with your feedback. We are delighted to know that you had a wonderful experience at our casino. Furthermore, we would like to inform you that there are payment methods available that offer instant processing. However, there may be instances where processing takes longer due to the payment provider.
Your choice to spend your time with us means a lot, and we look forward to your next visit. Thank you!

Lukas1966

Novice

• 10 months ago

I opened a new account yesterday; very fast document verification.
Instant payment of winnings with skrill.
Excellent first personal experience. Recommended +++

quick verification
veloce la verifica
fast payment of winnings
veloce il pagamento delle vincite

Kas.casino

Greetings! We appreciate your valuable feedback. It brings us great joy to know that you had an enjoyable experience at our casino. Your decision to spend time with us means a lot, and we look forward to your return visit in the near future.

Fabi84

Junior Apprentice

• 10 months ago

Don't play there!!

Deposited with Volt as soon as you paid, there is an API error and they say something about 3 days!

KEEP YOUR HANDS OFF!!!

Nothing but really nothing because nobody gets anything baked! Money away and you play the bank for the casino. Let it be
Nix aber wirklich garnix da bekommt keiner was gebacken!Geld weg und man spielt die Bank für das Casino.Lasst es bloss sein

Everything from A to Z from support to technology, the casino is pure junk!
Alles von A bis Z vom Support über die Technik das Casino ist der reinste Schrott!

Kas.casino

Hello! Thank you very much for your feedback. We truly appreciate it as it assists us in enhancing our casino.
We understand how you feel about the delay. Although payment, credits through Volt are typically instant. However, there may be cases where the payment provider takes a bit longer to process it before it reaches our system.
I'm sorry to hear about your negative experiences. Could you kindly provide your email address, so we can investigate further from our end?

NewkirkOnLy

Junior Apprentice

• 11 months ago

Great Online Casino with a huge variety of games, a lot of payment options and a superb site layout. The live chat is very competent. The verification and withdrawal times are very fast. So far I can only recommend this casino.

Superb site layout
A lot of payment options
Great variety of games (almost every provider available)
Live chat is very good
lightning fast withdrawals
lightning fast KYC

Some games do not have the highest RTP version (pragmatic for example has the 94.x version instead of the 96.x version)
The welcome promotions are only mediocore compared to other brands

Kas.casino

Hello! We appreciate you taking the time to give us your feedback. We're delighted to know that you had a great experience at our casino. It's a privilege that you chose to spend your time with us, and we look forward to having you back soon.

gusmeloman

Novice

• 11 months ago

There're a LOT of new brands every week, but this one actually looks fresh. I was kinda surprised that they dont have any limits for withdrawals. I haven't won much yet, but will keep you posted =D
minuses - depositing in BTC took me 40 minutes, which is quite long. But I'm not sure if its their problem or on BTC side
And It took a bit of time to verify my id but support guys answered me all the time even I was annoying tho =D

no withdrawal limits
friendly support
love their design

document verification is a bit long
depositing in btc can take some time (40 minutes for me)

Kas.casino

Greetings! We appreciate your feedback and are delighted to know that you had a great time at our casino. Our goal is to consistently provide exceptional service and entertainment to you, and we will work towards improving some of our procedures to achieve that. Thank you for choosing to spend your time with us, and we look forward to seeing you again soon.

rkk_66

Junior Apprentice

• 11 months ago

Very bad !!! If you win, then manipulation begins. About 2000 spins in a row with almost 0% RTP.
Unbelievable. It has nothing to do with coincidence or luck. Fraud !!!

A lot of games.
Sehr viele Spiele.
Many deposit methods.
Viele Einzahlungsmethoden.

It looks like cheating.
Es sieht wie Betrug aus.
Incredibly bad RTP. About 2000 spins with almost 0%.
Unglaublich schlechte RTP. Etwa 2000 spins mit fast 0%.
Fraud !!!
Betrug !!!

Kas.casino

Thank you for providing your feedback. It's important to understand that the RTP (Return to Player) is determined by the game provider and cannot be influenced by the casino. You can always check the RTP for a specific game by clicking on the "info" tab. Please note that the RTP may vary between games and providers.

Please note that we may ask for your documents to verify your identity. This helps us enhance the functioning of our casino and ensure the safety of our players. It is our policy to verify your identity before processing payouts and hold refunds or withdrawals until the verification is complete (12.2).

To better understand your situation, kindly confirm your login details on our website.

Safety Index of Kas.casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Kas.casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.0/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Kas.casino and related casinos (4)

4All0Opened0Not solved0Solved4Rejected

Complaints directly about Kas.casino

Case closed Our verdict

Unjustified complaint

Disputed amount: 200 R$

Player alleges 'Bonus Wheel' false advertising.

The player from Brazil had complained about what he perceived as false advertising of the Bonus Wheel. He suggested that it always resulted in a 5FS win, contrary to the advertised potential win of up to 15,800 and thus, it was rigged. We had informed the player that without concrete evidence of unfair practices, there was nothing we could do. Despite the player's dissatisfaction with our stance, we had to reject the complaint due to lack of supporting evidence.

Player stopped responding

Disputed amount: €4,000

Player faced additional verification request.

The player from Germany had successfully submitted the required documents of verification to the casino. Despite having his bank account verified, the casino was requesting email address confirmation and Mifinity account verification. We had sought clarification from the player regarding the verification of his payment method, which seemed to be the only obstacle hindering his winnings. However, due to the player's lack of response to our queries, we were unable to further investigate or provide potential solutions. The complaint was consequently rejected.

Unjustified complaint

Disputed amount: $10,000

Casino prematurely removed player's cooling-off limit.

The player from United Arab Emirates had reported a gambling problem. He had set a cooling-off limit with the online casino, but the casino had prematurely removed it, which led him to continue gambling and suffer financial loss. The player had sought compensation for his losses. Despite providing evidence of his communication with the casino and his transaction history, the player's complaint had been rejected by the Complaints Team. They had concluded that the casino had acted within its rules. Even though the casino had refunded the amount lost within 24 hours, the player had been dissatisfied as he had lost a significant amount after the cooling-off period was lifted. The player had been advised to contact the Licensing Authority for further assistance.