Casino Kakadu Review

The player from Austria had initiated a payout and had been waiting for account verification for 4 days. Despite having provided all necessary documents, no progress had been made. The Complaints Team had advised her to wait for 14 days before escalating the issue. After 10 more days, the casino had confirmed that the withdrawal of 500 EUR had been approved. The player had confirmed receipt of the funds, successfully resolving the issue. We then had closed the complaint as 'resolved'.

The player from Germany has been waiting for a withdrawal request to be processed since August 10, despite having complied with the casino's request for a receipt from a CashtoCode deposit. The casino keeps responding that the receipts are under review. The player confirmed the withdrawal was processed and money reached him.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland had his casino account closed and his winnings confiscated due to accusations of opening multiple accounts. The user had another account in the casino that was closed due to a breach of the casino's terms and conditions. However, he did not try to circumvent the casino's system restrictions and filled in his real and true personal information upon registration, nor did he break any rules, so in the given circumstances, we concluded that his winnings were accumulated legitimately. Later, the casino was able and willing to reconsider its decision, and the complainant confirmed the disputed winnings have already been paid out successfully. The complaint is resolved.

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada is having difficulties withdrawing winnings due to incomplete verification. It was determined what was needed to complete the verification and the complaint was successfully resolved.

The player from Germany had experienced an excessive delay with his withdrawal of €1,000 that had been requested on April 3rd. The casino had insisted on the need for Mifinity account verification documents check, despite the player's claim that all necessary documents had been uploaded and checked. The casino representative had later clarified that the delay was due to incorrect screenshots provided by the player. After correct documents were uploaded, the withdrawal had been processed and the funds had been credited to the player's account. The player had confirmed receipt of the funds and the issue had been marked as resolved by the Complaints Team.

The player from Australia, with a verified account, is waiting for a withdrawal of 5mBTC from a Dama N.V. casino, which has been pending for more than 5 hours. The player cites that withdrawal cancellation is still an option. The complaint was resolved as the player got paid out.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had explained that delays in withdrawals could be common and could be due to reasons such as unfinished KYC verification or a high volume of withdrawal requests. They had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed receiving the payout but expressed dissatisfaction with the processing time. The Complaints Team acknowledged the resolution of the issue and marked the complaint as resolved.

The player from Lower Saxony has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal and after almost 3 weeks of waiting for payment decided to file a complaint. The player received payment a few days after submitting the complaint. The complaint is resolved.