sevensteve's reviews

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3 months agoOriginalTranslation
I played €1000 on the site. I lost everything, but I got to the VIP level. Despite the VIP status, I was not granted the cashback promised by the site. The customer service representative had to check with the management if they even have one:D on the front page it is already mentioned in capital letters right at the beginning, the more you deposit, the more you get back! Well, the manager of the casino informed me through the customer service that I can't be granted cashback. I asked the reason, which they refuse to answer. Watch out! You shouldn't play here at all!
Read moreRead less
  • They apply the terms on their own
  • Cashback = but not granted
Automatic translation:
Bingo Bonga Casino
3 months ago
Dear Tommi,

Thank you for sharing your experience with us. We sincerely apologize for the confusion you encountered regarding your cashback. As a valued VIP player, we understand how frustrating this situation must have been.

After reviewing your case, it appears there was a small misunderstanding on our side during communication with our support representative. This was not our intention, and we apologize for the inconvenience. However, we’re pleased to inform you that your personal VIP manager resolved this issue, and your cashback was successfully credited to your account on 10-02.

We are continuously working to improve our services and processes to prevent such issues from happening in the future. Your feedback is highly appreciated, and we are taking the necessary steps to ensure smoother experiences for all our players.

Should you have any further questions or concerns, please don't hesitate to contact your VIP manager or our support team. We are always here to help.

Thank you for your understanding and continued trust.

Best regards,
BingoBonga Support Team.
3 months agoOriginalTranslation
The promised maximum withdrawal processing time of 3 days is NOT true in the first place! My withdrawal has taken 5 days and it has not even been confirmed as of writing this. After the confirmation, it takes another 3 days before the funds are in my account.
I recommend avoiding the casino in question, you won't get service there and if you win something, the money won't show up for days, if not even after that..
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  • Very low withdrawals
  • Withdrawal delay of several days
  • Chat staff unprofessional. No answers to any questions and always the same story: I have to leave because of a shift change.. at best 4x during the same chat
  • Games crash
  • No safe play features at all
Automatic translation:
10 months agoOriginalTranslation
Top 3 casino!
It works perfectly in every part of the area!
Fast customer service in Finnish. I can recommend this casino and I have done so 👍
  • Withdrawals to the account in minutes
  • Wide selection of games
  • Apparently some kind of cashback, but a bit unclear
  • Really helpful and fast customer service!
  • No recycling requirements
  • No registration
  • The games low RTP.t
  • No bonuses
Automatic translation:
10 months agoOriginalTranslation
By throwing the best casino there is!
Very hard to find anything bad to say.
  • An ever-growing, already very wide selection of games
  • Fast customer service that also works in Finland!
  • Withdrawals are in the account in minutes
  • Plenty of different deposit bonuses
  • No recycling requirements!
  • They randomly put play money into your account, and these too without wagering requirements
Automatic translation:
10 months agoOriginalTranslation
This casino will be permanently blacklisted!

First, they advertised themselves on the front page of google with a PAID ad as follows:

New completely Finnish casino!

25% cashback

100 free spins

No registration.

All 100% lies! Money to the game account, no promised free spins.

They also claimed that the ad is not theirs.. Juupa juu. Who else would pay Google for advertising but themselves.

Nothing to do with Finland, just an automatic translator in the chat.

I lost €2,200, which should get €550 cashback. Well, I won't get a cent because I had withdrawn a little before, so that is a permanent obstacle to any cashback. They interpret it as a winning player. So you are a winning player forever even if you lose a million.

NOTE! Even one euro (€1) is enough to permanently deny cashback!

Withdrawal is very difficult and it takes many days for the money to transfer..


I also won €100 in Pragmatic Play's daily drop competition, the winnings of which Pragmatic Play pays within 72 hours. The money was not received for more than a week. In the customer service, this also had to be twisted several times and hours went by in the chat -> we don't know what you are talking about, do you have any proof? 😂 Whoah whoah!

And yes, that registration was then mandatory according to the longest formula..

The selection of games is of an ok level, but the rtp of the games is the lowest possible caste!

Customer service sucks and you always have to wait a very long time before someone arrives on the lines. I didn't get an answer to any of my questions from them..

The site is very basic and you can't get anywhere without the chatbot's links. Like wallet and checkout. They are not on the site at all, but you can actually only access them via chat from the link! 😂


That such a casino is hejgo. I do not recommend to anyone! And as you can tell from the experiences of this site, it is a bad casino in every way. 7 reviews, each one very negative!
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  • Is not
  • Cashback. You are not eligible if you have won even a euro. Yes! €1 is enough to deny cashback forever.
  • The welcome bonus and the free spins it promises -> this is a lie too! I didn't get anything.
  • They say that there is no registration -> twisting hours with different documents and then they are not good for them..
  • Excellent customer service
  • No Finnish language
  • Very difficult to repatriate
  • Very slow withdrawal process
  • The lowest possible rtp.t
Automatic translation:
10 months agoOriginalTranslation
It's easy to get in, but when it comes to going home, the real problems begin. They don't have customer service in Finnish, they require a lot of documents, the terms and conditions in the bonuses are frozen! Watch out! The bonus must be rolled over 10x and what's worse is that they limit the maximum winnings to max 10x. So you can't win with bonuses, but you still have to roll it 10x. The withdrawal itself seems to be the worst casino experience ever. 48 hours after discharge -> rejected 3 times each time with no reason and a new discharge request must always be submitted. It's been 48 hours now and it's still hanging on the game account in waiting mode. Customer service does not help, but the same tape is running there: we do our best. Not true! Other casinos can withdraw in a minute, they can't. A pending withdrawal cannot be locked either. By far the worst online casino I've ever come across and in every part of the area! Avoid this casino from afar!
Read moreRead less
  • There is NO customer service in Finnish!
  • Registration took more than 2 hours
  • Withdrawals impossible! Now waited 48h and nothing happens!
  • Customer service is awesome!
  • Customer service does not help!
  • Bonus recycling
  • In bonuses, the maximum profit is limited to x10 :D
Automatic translation:
Rooster Bet Casino
10 months ago
Dear sevensteve,

Thank you for bringing your concerns to our attention. We'd like to provide a clear and detailed response to each point:

Documents for T&Cs: We acknowledge your efforts in completing the document verification process. Our team worked diligently to address any initial issues with the bank statement, ensuring your account verification was successfully completed.

Initial Withdrawal Request: The two cancellations of your withdrawal requests were a result of not meeting the 3X deposit wagering requirement. We communicated this requirement to you transparently to ensure a clear understanding of our policies.

Final Withdrawal Request: Regarding the final withdrawal request, we followed our policy (11.8) for withdrawal processing times. Despite the pending status, you chose to recall the withdrawal and engaged in further gameplay.

Bonus Wagering 10X and Max Winnings 10X: We've taken the opportunity to clarify the terms associated with cashback bonuses, specifically the 10X wagering requirement and max win limit (1.7). This clarification aims to ensure that our players are well-informed about bonus terms.

We want to emphasize our commitment to fairness, transparency, and providing a positive gaming experience. If you have any specific concerns or require further clarification, our support team is ready to assist you directly.

Best regards,
The Rooster.Bet Team
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