Hejgo Casino Review

Name: Hejgo Casino Review
Item: Hejgo Casino
Rating: 7.5
Author: Matej Novota

7.5/10Safety Index Above average by Casino Guru

Browse recommended casinos

Hejgo Casino Review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Find on Google

Show company details

Payment methods

Show all (24)

Withdrawal limits

per month

$250,000

per week

$100,000

per day

$20,000

Owner N1 Interactive Ltd

Established 2021

Estimated annual revenues

> $1,000,000

Licensing Authorities

Malta (MGA)

OverviewBonusesUser reviews8Safety Index explainedDiscussion16Payment methods24

Casinos available to you

1.Drake Casino

Guru choice

Review

Find on Google

2.Spinfinity Casino

Great customer support

Review

Find on Google

3.El Royale Casino

Live chat available 24/7

Review

Find on Google

4.BC.Game Casino

Play in crypto possible

Review

Find on Google

Hejgo Casino Review

We've thoroughly reviewed Hejgo Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Hejgo Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Hejgo Casino is a smaller online casino revenue-wise. It's part of a group of related casinos. However, this group is still quite small even when evaluated as a whole. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 26 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Warning: Hejgo Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Hejgo Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (24)

Withdrawal limits

per month

$250,000

per week

$100,000

per day

$20,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (3)

English customer support

All languages (3)

English live chat

All languages (3)

Game providers
Show all (111)
Game providers (111)

CASINO SCREENSHOTS

Positives

Live dealer games are available
Above average withdrawal limit
Supports many payment methods
24/7 Customer support

Negatives

Players from some countries do not qualify for any bonuses
Customer support via phone is not available
Not all payment methods are available for all countries

Interesting facts

Live chat support uses the auto-translate feature for some languages
Small international casino

Author & Guarantor: Matej Novota Last updated: 16 Feb 2024 Anything incorrect or missing? Let me know

Hejgo Casino bonuses

Browse all bonuses offered by Hejgo Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Hejgo Casino

This is a place to share experience with Hejgo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 8 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Allar

Visitor

• 2 weeks ago

Probably with worst bonuses casino where i have played in years . Only good bonus they offer is weekly cashback of losses, Vip bonuses are lowest i have ever seen and it is a miracle if you even recive one, and also with waggering request. Definetly wont recomend to play. Also games payback % seems to be low compared to other casinos i have played.

sevensteve

Novice

• 1 month ago

This casino will be permanently blacklisted!

First, they advertised themselves on the front page of google with a PAID ad as follows:

New completely Finnish casino!

25% cashback

100 free spins

No registration.

All 100% lies! Money to the game account, no promised free spins.

They also claimed that the ad is not theirs.. Juupa juu. Who else would pay Google for advertising but themselves.

Nothing to do with Finland, just an automatic translator in the chat.

I lost €2,200, which should get €550 cashback. Well, I won't get a cent because I had withdrawn a little before, so that is a permanent obstacle to any cashback. They interpret it as a winning player. So you are a winning player forever even if you lose a million.

NOTE! Even one euro (€1) is enough to permanently deny cashback!

Withdrawal is very difficult and it takes many days for the money to transfer..

I also won €100 in Pragmatic Play's daily drop competition, the winnings of which Pragmatic Play pays within 72 hours. The money was not received for more than a week. In the customer service, this also had to be twisted several times and hours went by in the chat -> we don't know what you are talking about, do you have any proof? 😂 Whoah whoah!

And yes, that registration was then mandatory according to the longest formula..

The selection of games is of an ok level, but the rtp of the games is the lowest possible caste!

Customer service sucks and you always have to wait a very long time before someone arrives on the lines. I didn't get an answer to any of my questions from them..

The site is very basic and you can't get anywhere without the chatbot's links. Like wallet and checkout. They are not on the site at all, but you can actually only access them via chat from the link! 😂

That such a casino is hejgo. I do not recommend to anyone! And as you can tell from the experiences of this site, it is a bad casino in every way. 7 reviews, each one very negative!

Is not
Ei ole

Cashback. You are not eligible if you have won even a euro. Yes! €1 is enough to deny cashback forever.
Cachback. Et ole oikeutettu jos olet voittanut euronkin. Kyllä! 1€ riittää siihen että cashback evätty ikuisesti.
The welcome bonus and the free spins it promises -> this is a lie too! I didn't get anything.
Tervetuliais bonus ja sen lupaamat ilmaiskierrokset -> valhetta tämäkin! Mitään en saanut.
They say that there is no registration -> twisting hours with different documents and then they are not good for them..
Kertovat että ei rekisteröintiä -> tuntien vääntäminen erilaisten dokumenttien kanssa sitten kuitenkin ja ne eivät heille kelpaa..
Excellent customer service
Koppava asiakaspalvelu
No Finnish language
Ei Suomen kieltä
Very difficult to repatriate
Hyvin vaikea kotiuttaa
Very slow withdrawal process
Erittäin hidas nostoprosessi
The lowest possible rtp.t
Alhaisimmat mahdolliet rtp.t

jh90

Novice

• 1 year ago

I've only had negative experiences with Hejgo.

Deposit has been processed for over 10 days when it should be credited instantly.

When asked, no help is given either via chat or e-mail.

Wouldn't recommend anyone to deposit even a penny at this casino.

Deposits
Einzahlungen
customer service
Kundenservice

Hejgo Casino

Dear jh90,

Thanks for your review!

It is unfortunate for us to hear about your experience as customer satisfaction is our top priority. However, it is important to know that deposits are processed on the payment provider side and we as a casino have no control over this.
Unfortunately, delays can occur for a variety of reasons, but we're always here to help if you contact our support team.

We hope to hear from you again!

Best regards
Hejgo Casino Team

madsthura

Advanced Novice

• 2 years ago

After 4 tries i finally got verified even though i almost uploaded the same document, just a little different. I got fully verifyed and they have now decided to block my account. I havent gotten a response. Very sketchy and unprofessional

Days for verification
prob a scam
no answer after winning

Hejgo Casino

Dear madsthura,

Thank you for your review!

We appreciate your feedback, as it helps us to improve our service. Nonetheless, we would like to emphasize that KYC is the important procedure that is done prior to the withdrawal. Moreover, as stated in our Terms & Conditions, the Company has strict anti-fraud policy and reserves the right to terminate the user account and suspend all payouts to the player (www.hejgo.com/terms-and-conditions). In case of such event, you will receive the email with the thorough explanation of the situation.

We hope that the above-mentioned will be helpful for better understanding of the situation. If you have any questions, you can always contact our support team via email, we are available round the clock.

Regards,
Hejgo Casino Team

Lazrankin1

Junior Apprentice

• 2 years ago

Shocking! They leave your cashouts pending for days and days and no answers from customer support. Im still waiting on a cashout thats been pending ages. In my opinion they do this on purpose to see if you will cancel and play. Dirty underhanded behaviour. Very typical of whole industry now. Franlky, this makes me hate games I used to love and will probably quit gaming as a result.

None
None

Cant get your winnings

Hejgo Casino

Dear Lazrankin1,

Thank you for your review! We value your feedback as it is important for us to improve to keep up with the players expectations and guarantee only positive experience.

However, we would like to point out that all withdrawal requests process on a first-come, first served basis. We try to do everything as fast as possible, but our finance department checks every cashout in order to prevent fraud. In some cases, the additional investigation may be considered in accordance with our anti-fraud policy.

In case you are experiencing any issues with the casino, or have any additional questions, feel free to contact our support service, we are always ready to help you!

Regards,
Hejgo Casino Team

Safety Index of Hejgo Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Hejgo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.5/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Hejgo Casino and related casinos (7)

7All0Opened1Not solved2Solved4Rejected

Complaints directly about Hejgo Casino

Case closed Our verdict

Insufficient evidence from player

Disputed amount: €10

Player’s winnings are not credited.

The player from Hamburg had won a 10€ cash drop at the casino, but it had not been credited even after two days. We had asked the player to provide more details about the casino's response and to share any evidence such as recorded gameplay or screenshots. The player opted to not share the video evidence and pursued other options to inform the public about the issue. We therefore closed the player's complaint.

Case closed

Disputed amount: €50

Player's deposit seems lost.

The player from Germany deposited in the casino but the transaction seems lost. The player confirmed the issue was resolved.

Submitted: 10 Apr 2023

Resolved Our verdict

Case closed

Disputed amount: €50

The player's struggle to verify.

The player's struggle to verify as the casino is keep requesting new documents. The complaint was resolved as the player verified and withdraw his winnings.

Submitted: 05 Feb 2022

Case closed Our verdict

Player stopped responding

Disputed amount: €122

Player’s account has been blocked.

The player from Denmark had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 03 Dec 2021

Case closed Our verdict

Player stopped responding

Disputed amount: €25

Player didn't receive cashback bonus.

The player from Finland had his account blocked after requesting a cashback bonus. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 30 Nov 2021