Dear Rolexesh,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations and for the distress this situation has caused.

We take responsible gaming extremely seriously. Based on your message, we understand that you previously requested a self-exclusion due to gambling addiction, and that your account remained active despite these requests. This is indeed a serious matter and not in line with our internal protocols.

To address this urgently, we have initiated a thorough review of your case. We kindly ask you to contact us directly at [email protected] or via our live chat to verify your identity, so we can locate your account and take the necessary actions—including permanent closure and a review of your recent activity for potential refunds.

We deeply regret any harm caused and are committed to ensuring responsible gaming standards are upheld across our platform.

Best regards,
Spinrise Team

Dear Rolexesh,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations and for the distress caused by the handling of your self-exclusion request.

At JeetCity, we uphold strict responsible gaming policies, and we are deeply concerned to hear that your account remained accessible despite your clear communication regarding gambling addiction. Please know this matter is being treated with the utmost urgency.

To proceed effectively, we kindly ask you to contact us directly at [email protected].

Your well-being is a priority for us, and we are committed to resolving this issue appropriately and transparently. Thank you for bringing it to our attention.

Best regards,
Jeetcity Team

Dear Rolexesh,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations, especially regarding your self-exclusion request.

We take responsible gaming very seriously, and it is deeply concerning to hear that your account remained active despite multiple requests for exclusion due to a gambling addiction. Please be assured that we are urgently reviewing this matter internally.

To assist you as quickly as possible, we kindly ask that you contact us at [email protected].

We understand the seriousness of this issue and are committed to taking all appropriate steps. Your well-being is our top priority, and we appreciate the opportunity to make things right.

Best regards,
Moonwin Team

Dear Rolexesh,

thank you for sharing your experience with us.

We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected.

Please, be informed that before receiving a pay-out, players need to undergo the verification process.

Rolling Slots would like to inform you that the KYC verification process is a standard procedure, which takes place in casinos, and we are not an exception.

After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results.

Also, please be informed that our Financial Department acts in accordance with our Terms and Conditions, where it is mentioned that the withdrawal request might be postponed due to additional verification. In this case, the relevant department can ask you to provide additional information or documents in higher quality.

We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future.

In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.

If you need any clarifications, please contact us by our Live-Chat or email address of the Support Team. Our support agents are 24/7 available to assist you!

Thank you for understanding,
Rolling Slots Casino Representative.