Thank you for your positive feedback! We're thrilled that you've had a great experience with us, as we understand the importance of a hassle-free verification process and quick withdrawals, so we're glad to provide this for our players. Additionally, we would like to mention that, despite our already extensive collection of games and providers on our website, we continue to expand it constantly. We look forward to welcoming you back to our site and strive to keep growing and offering you even more.
At Playfina, we're here to provide support around the clock. Whether you require assistance or have any questions, feel free to reach out to our 24/7 Live Chat or contact us via email at support@playfina.com. Your satisfaction is our priority.
I have been playing on this casino for a very long time now, the ID process was quick and easy! Every withdrawal has come quick and easy! The owner of this casino does care about there customers and I play on allot of his casinos highly recommended 👌
They will do everything possible not to pay, 4 days pending then requested ID now it's been another 2 days with no doubt them complaining about something and requesting more to then I'll need to wait another 3-4 days for that then and only then I might get some kind of withdrawal but with the other comments I don't think I'm getting anything! This company needs to be shut down. Moreover they have no support.
So far I have place a small deposit in bitcoin to this casino to witch they have claimed they never received even after I have shown all evidence of an approved transaction to there wallet, with chat logs from my crypto support claiming that they do have it 100%.. I have emailed them spoke to them on chat and they just don't give a dam claiming they don't have it and I need to go hit up my support. No response to emails. Overall I would never go back or waist my time!
In reply to there stupid reply! I had shown you proof multiple time from blockchain! My crypto support that I sent it from! And confirmations of it been complete with support telling me it failed and to check my refunds! It took you 6 hours AFTER blockchain had shown the wallet with my deposit in it for you to finally give me my funds!
The information you provided has been carefully checked by our casino team. The check result showed the following:
1) 2023-10-26 17:47:51 UTC+0 You attempted to deposit from your crypto wallet, but, unfortunately, the funds were not immediately credited to the balance of your casino account.
2) 2023-10-26 20:00:00 UTC+0 You contacted the live chat with a request to check the deposit, provided a link to the blockchain for checking and the information was transferred to the check to the financial department, which the live chat operator notified you about .
3) Your transaction has acquired final status and was successfully credited to the casino account on 2023-10-27 06:47:19, of which you were notified by email on 2023-10-27 07:04:02.
4) 2023-10-27 07:21:53 You started playing with the amount of your deposit and lost the amount of your game balance.
Please note that when making a deposit with cryptocurrency, you must wait for all confirmations from the Blockchain to complete. Only after this your deposit is credited to your balance on the casino website.
If in the future you have any difficulties making a deposit, you can always contact technical support via live chat or email support@windetta.com
Our technical support works for our players 24/7 and we are always happy to help you!
Sincerely, Windetta Casino Team.
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