Nomini Casino Review

The player from Germany had participated in two tournaments at Nomini Casino in May 2024, winning a total of 3250 euros, but the winnings were not transferred to his account. Additionally, his account was closed, and his remaining balance was refunded without the tournament prizes. Despite having contacted customer support via live chat and email, he received no response. The Complaints Team facilitated communication between the player and the casino, which led to the player providing the necessary documentation for account verification. Eventually, the casino confirmed that the account had been re-opened and the winnings of 3250 euros were credited to the player's account. The issue was resolved.

The player from Finland had multiple withdrawal attempts canceled since June 14th, despite using the same method as for deposits. The casino customer service had promised to manually process the withdrawal, but there was no progress for 11 days. After the Complaints Team contacted the casino, the player received their funds. The complaint was marked as resolved.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The Complaints Team advised patience, noting that withdrawals could take up to 14 days. The player confirmed that her account was verified and no further KYC verification was required. She reported receiving conflicting information from customer service and her bank. Eventually, the player confirmed that the payout was received, and the complaint was marked as resolved.

The player from Greece won €600 in a casino lottery and completed the wagering requirements. Despite providing all requested verification documents, the casino had asked for additional statements multiple times and eventually closed his account, accusing him of transferring money between players, which resulted in the loss of the winnings. We reviewed the evidence provided by the casino, which showed the use of third-party funds for deposits. This behavior was considered collusion and was prohibited. Therefore, the complaint was rejected as the casino's actions were deemed justified.

The player from Germany was downgraded from VIP level 4 to level 3 despite having deposited 1400 euros recently. Consequently, her expected cashback decreased from 140 euros to 9.44 euros. When she questioned the downgrade and reduced cashback, live support offered an unhelpful response. We explained that casinos are not obligated to provide loyalty rewards and can exclude individuals from their programs without prior notice. The complaint was closed as we did not intervene in loyalty status matters.

The player from Italy requested a withdrawal on June 4, but it was still pending. We informed him that withdrawals could take up to two weeks to process and advised patience. After waiting, the player confirmed that the money had arrived. The complaint was marked as resolved.

The player from Spain had three pending withdrawals, totaling three thousand euros. Despite each withdrawal showing as complete in the gaming account, the funds had not transferred to the player's account. The casino kept telling the player to wait. The player was seeking a resolution. The complaint was rejected because the player canceled the withdrawals, played the funds, and subsequently closed the account.

The player from Spain had initiated a withdrawal at Nomini Casino on 2/5/24, but as of 10/5/24, the funds had not been credited. The casino had requested patience, claiming they were reviewing the situation. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. We had extended the timer for response by 7 days, but the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.

An Australian player had gone to sleep with a casino balance of $539.82 and had woken up to find it at $0. The player, having failed to get support through live chat or email, believed the issue was a technical glitch and hoped it would resolve soon. After the player had failed to provide further requested information, we had extended the complaint response deadline by 7 days. However, due to the player's continued lack of response, we were unable to proceed with an investigation or provide potential solutions, which led to the rejection of the complaint.

The player from Norway had deposited around 160 euros, won 13K euros, and attempted a withdrawal. However, due to his inability to verify his account at that time, the casino closed his account and voided his winnings. He sought assistance to verify his identity and retrieve his winnings. We found that the casino's decision to close the account and confiscate the winnings was based on industry-wide rules regarding verification time limits. The casino offered to refund the player's deposits, which we considered a fair resolution.

The player from Spain had an issue with a pending payment at Nomini Casino. She had deposited money into her account, but it had not yet been credited. We had advised her to contact her payment provider to investigate the delay and warned her not to deposit more funds until the issue was resolved. The player also claimed to have been self-excluded but was still allowed to play at the casino. We requested her initial self-exclusion request for further investigation. However, the player did not respond to our messages, leading to the rejection of the complaint due to lack of further information.

The player from Italy had requested a withdrawal of €500. The casino claimed the withdrawal was completed, but the funds hadn't been credited to the player's account. The bank confirmed the transaction had been canceled by the sender. The player had been waiting for an explanation for over a week. We verified that the payment had been sent by the casino, but the player's bank held the transfer for internal checks. As the issue then solely involved the player's bank, the complaint was considered resolved.

The player from Germany managed to win a large sum (22,630.80€) from Nominispins.com. Despite having previously successful withdrawals, the player's attempt to withdraw his record win was cancelled without notification. After uploading verification documents, his account was closed with a brief explanation of violating terms and conditions.

The player from Poland had been unable to withdraw her winnings of PLN 902 (~$230) from the online casino. The casino had requested a turnover of the X1 deposit, which she had already completed. Despite having provided transfer details for a promised manual payment, the casino then demanded ID verification. After reaching out to the Complaints Team, the player had informed them that the casino had finally approved her payment after a 25-day delay. The Complaints Team then marked the complaint as 'resolved'.

The player from Austria had encountered difficulties with account verification at Nomini Casino. Despite having provided the required proof of identity and transaction history, the casino had kept requesting for the transaction history. The situation was further complicated when the player was unable to log in to his account to upload additional documents requested by the casino. After a series of correspondences, the casino had eventually closed the player's account, citing failure to provide necessary documentation within the stipulated timeframe according to their terms and conditions. However, the player had contested this decision, stating that his account was blocked before the deadline. Upon independent review of the documents by the Complaints Team, it had been determined that the documents had signs of modification. As a result, the Complaints Team had agreed with the casino's decision to keep the player's account closed due to failed verification.

The player from Switzerland had his account unexpectedly closed following a significant win. This led to the cancellation of withdrawal requests and approximately 1730 CHF became inaccessible. Despite his attempts at contact, he had received no responses. We had reviewed the case and had reached out to the casino for an explanation. Based on the evidence that the casino provided, it was revealed that the player had been betting on opposite outcomes using two or more accounts, which was against the Anti-Money Laundering (AML) rules. Therefore, the player's complaint was rejected and he had been advised to refrain from such strategies in the future.

The player from Germany had deposited 10 Euros onto his online casino account four days prior, but the funds had not been credited. In addition, he reported an unresponsive live chat and no responses to his emails. We had reached out to the player for more information to investigate his issue, but unfortunately, he did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Germany has been waiting for a €3,000 withdrawal from Nomini Casino to be processed for the past 14 days. Despite being assured repeatedly that the payout has been made, the player has not yet received their funds. Player’s complaint has been resolved successfully.

The player from Brazil had made a withdrawal request which hadn't been processed for 5 days. He had been informed by the support team that there was a delay without any estimated completion time. The player had experienced difficulties with the casino's verification process, as his bank statement had been rejected multiple times. Despite the Complaints Team's efforts to mediate, the issue had remained unresolved due to the player's lack of response to the casino's request for a detailed transaction history. Consequently, the complaint had been rejected until further communication from the player.

The player from Spain had transferred 750€ to the casino on December 29. The funds had been taken from her bank account but were still pending in her gaming account, which had prevented the player from playing. The Complaints Team had advised her to contact her payment provider for investigation since the casino couldn't assist in this case. They had also asked for additional documents to assist in the investigation. Despite having extended the complaint timeline to allow for a thorough investigation, the player had failed to respond to further messages. Consequently, we had to reject the complaint due to a lack of communication from the player's side.

The player from Greece had accused Nomini Casino of refusing to payout winnings due to a dispute over the dates of his deposits, which had totaled 300 euros. He had provided all necessary documents for the verification process. After reviewing the player's case and communicating with the casino, we had learned that the player's account had been closed under the casino's terms and conditions. However, the casino had agreed to payout the player's winnings of 390 euros once they had received the player's Greek bank account information. The player had provided this information and confirmed that he had received his payout. We had resolved the issue by facilitating communication between the player and the casino, leading to the successful payout of the player's winnings.

The player from Spain had experienced a delay in her withdrawal process. The casino had cancelled her withdrawal request twice due to technical errors and had assured her that the funds would be received in two hours following the latest attempt. However, the casino had later clarified that the delay was due to incorrect bank details entered by the player. The player had then corrected her bank details as advised by the casino. We had reached out to the player for an update, but had received no response. As a result, we were unable to further investigate and had to reject the complaint.

The player from Italy requested that his account be closed due to excessive losses but instead was credited additional funds, leading him to further losses. He is now seeking a refund for these transactions. The complaint was rejected as the player did not request for self-exclusion.

The player from Australia had requested a withdrawal from an online casino three weeks prior but had encountered issues, with his request being cancelled twice. He hadn't withdrawn before and had made deposits using PayID. The casino had informed us that the player's withdrawal request for 400 AUD had been processed. However, the player had not responded to our follow-up messages and questions, which led to the complaint being rejected due to a lack of further information.

The player from Germany had won 8,000 Euros at Nomini Casino but had encountered messages about required wagering during withdrawal attempts, despite having played with real money, not a bonus. Later, Nomini Casino had paid out 2,000 Euros, but the remaining 6,000 Euros were not paid out. After the player had provided evidence and the complaint team had contacted the casino, it was clarified that the player's withdrawal had been unsuccessful due to incomplete wagering of their deposit. The casino had informed the player about this, and the player had subsequently lost all the funds after continuing to play. The casino had provided the 2,000 Euros as a gesture of goodwill. The Complaints Team found no merit in the player's complaint and rejected it, as the casino had adhered to their terms and conditions.

The player from Austria, who had a previous successful case with Wazamba Casino, was having issues with Nomini Casino, which belonged to the same network. His account held €500, but he couldn't log in to request a withdrawal. The player's account at Nomini Casino had already been verified but was closed without any given reason. The Complaints Team had reached out to the casino for clarification. Nomini Casino responded by agreeing to pay out the player's balance of €480 to his crypto account, while maintaining the account closure. The player confirmed receipt of the payment, leading to the successful resolution of the complaint.

The player from Austria was unable to access his account due to a service unavailability message. Despite his attempts, he had not received any response or explanation from the casino's support team. The player had only placed one bet and won. We attempted to understand the situation by asking him several questions, including whether he had passed the KYC verification and the nature of the games he had played. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from Austria was unable to log into his casino account and had not received assistance from the casino's support. He had previously won a sports bet, resulting in a disputed amount of €270. However, we had clarified that our forum only dealt with issues related to online casinos, not sports betting. Despite the player's insistence that the provider, Nomini, was an online casino, we reiterated that our expertise was limited to casino-related disputes. Therefore, we were unable to assist with his sports betting issue and had to reject his complaint.

The player from Austria had reported that he had been unable to access his online casino account for a month, with no response from the casino's support team. He had deposited €150, won a bet, and his account balance had been €400 before it was blocked. The player had stated that his winnings were achieved without an active bonus and mostly through sports betting and live casino games. The casino had provided proof of the player creating multiple accounts with similar information and using the same promo code, which led to the account block. However, as the player's complaint was sports betting related, we could not provide further assistance due to our limited expertise in this area. Consequently, the complaint was rejected.

The player from Germany had been experiencing issues with making withdrawals amounting to 2000€. He still had a remaining balance of 21,000€ which he wished to withdraw. The player had made deposits using a friend's bank account, which was against the casino's rules. Upon discovering this, the casino had requested the player to verify his account using his friend's bank details, which the player was unable to do. The casino then blocked the player's account, preventing him from making any withdrawals. The player had reached out to the Complaints Team for help, but they were unable to assist as the player had breached the casino's rules by depositing with a payment method that didn't belong to him. The complaint was subsequently rejected.

The player from Germany deposited a total of 50 Euros on July 28, 2023, but the funds were not credited to their casino account. Despite contacting customer support and providing evidence, there has been no resolution. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has €11,300 in winnings at Nomini casino. Despite attempting to withdraw the funds 6 times and following the casino's advice to use the same deposit method, his withdrawals continue to get rejected. We closed the complaint because the player stopped responding.

The player from Austria with €7600 in their account was told by live chat that he exceeded the time limit for account verification. Since this happened during his hospital stay, the casino allowed them to complete the verification process and withdraw their winnings.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy was asked to provide a selfie during the verification process. The player confirmed the verification was complete, but later asked us to stop our involvement in the issue. Therefore, we closed the complaint accordingly.

The player from North Macedonia has been blocked. The casino refunded his deposit. The remaining funds from his casino account of €800 were confiscated. However, the player managed to solve his problem outside of this thread and already received the disputed €800. His account remains closed. The complaint is resolved.

The player from the Czech Republic has deposited funds into casino account just to find out that the slots are not available. Now she’s experiencing difficulties requesting a refund. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy is experiencing difficulties withdrawing his winnings. The player confirmed he partially received his withdrawals but since he stopped responding. Therefore we were forced to reject the complaint.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Mecklenburg-Western Pomerania has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player lost his winnings and then didn't respond to our messages and questions.

The player's deposit was not credited to his casino account. The casino checked with the payment provider but the funds had not been received on their side. The player was asked to check the transaction with their bank. Upon doing so, the bank reversed the amount and it was credited to the player's account, so the issue was resolved.

The player from Lower Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Saxony has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Schleswig-Holstein has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The casino responded and stated that the player's account had been verified and that the withdrawal had been processed. The player stopped responding after this. It seems that the issue was resolved, but without confirmation from the player the complaint was eventually rejected.

The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. The main issue were technical problems with some of the games. The casino requested additional information from the player. Unfortunately, the player stopped responding so we were not able to proceed with a further investigation or suggest possible solutions.The complaint was rejected.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Mecklenburg-Western Pomerania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Mecklenburg-Western Pomerania has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece requested a withdrawal a few days ago, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil requested a withdrawal about a week ago prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy was able to deposit and play despite having an active self-exclusion. The player asked for self-exclusion because he didn't receive a bonus and not because of a gambling problem, therefore, we were forced to reject this complaint.

The player from Italy has requested a withdrawal three days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece requested a withdrawal, but it was rejected. Another request has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested an account closure, but he managed to make deposits before the casino blocked him. Since the player never mentioned gambling problems as the reason for account closure, we couldn't ask the casino for a deposit refund. Therefore, we were forced to reject this complaint.

The player from Germany has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Poland complains about some aspects of the verification process. The casino confirmed the player needs to submit the documents to complete the verification. The casino informed the player about options regarding where the verification documents can be submitted, but we have not heard from the player about his progress, therefore we are rejecting his complaint.

The player from Brazil has requested a withdrawal 5 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal and waited more than 2 weeks for processing before they submitted a complaint. The player has confirmed that he has received payment approximately 3 weeks after submitting the withdrawal request. The complaint is resolved.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but it hasn't been processed. The player later confirmed that the transaction was processed successfully, therefore we marked this complaint as resolved.

The player from Slovakia hasn't passed the verification due to discrepancies between the personal data provided during the registration and the submitted documents. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany tried to withdraw their winnings, but requests were rejected. Unfortunately, the gambling history showed that he lost his funds by regular playing so we are rejecting this case as unjustified.

The player from Germany is experiencing difficulties withdrawing his funds. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player from Italy has requested a withdrawal ten days ago. Unfortunately, the payment is still pending. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany has requested three withdrawals. Unfortunately, the payments seem to be delayed. Although it seems that the issue may have been resolved, we ended up rejecting the complaint because the player stopped responding to our messages and questions.

The player's account got blocked for having multiple accounts. The casino's entry to the discussion provided us with an information, thath there were 2 different players using the same IP and also payment method, which the player confirmed. We have rejected this complaint as 'unjustified'.

The player from Italy requested a withdrawal, but it did not rech his account. It seemed that the funds had been lost. Later, it became clear that the issue was caused by the fact that the player requested a withdrawal to a bank account, but enetered an IBAN belonging to his PayPal account. The payment provider was not able to process the transaction. The casino communicated the issue with the payment provider and the funds were later returned to the player's gaming account. The player was advised to provide his bank account details for the casino to process the payment manually. The complaint was closed as resolved.

The player from Hungary had experienced technical problems while playing the Lightning Roulette, due to which his attempts to cancel some bets were unsuccessful. The casino has provided sufficient evidence proving that no technical problems occured on the casino's, or the game provider's end. The complaint was rejected as 'unjustified'.

The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino managed to assess the situation with the player and they were able to process the withdrawal to the player.