phoenixmerlin's reviews

Casino Guru

We want players to understand gambling.

9 months agoOriginalTranslation
The casino has a great selection of games. The site is clear.
I can't say anything about verification because after dozens of deposits I haven't had a chance of winning. Unfortunately, I always lose pretty quickly
  • Great selection of games
  • Deposits work perfectly
  • Nice chat
  • Cash bonus from time to time
  • No chances of winning
Automatic translation:
10 months agoOriginalTranslation
I had three minor withdrawals at this casino. Since then I haven't won at all. No free spins. I lose 99% of the time when I'm rushing. It couldn't be worse. That's a real shame because otherwise I like the casino. I wouldn't register here again
I believe that it is fraud. I've been playing for a few years. But so many deposits without anything is really bad. The chat is also not good here. Cant help.
Read moreRead less
  • My favorite games are all there
  • Very nice VIP manager
  • Absolutely no chance of winning
Automatic translation:
BetiBet Casino
5 months ago
Dear Ms Oberhumer,

Thank you for your message and for sharing your experience with us. We sincerely apologize for any inconvenience you may have experienced while waiting for our response.

We understand your concerns about your gaming experience at our casino. We always strive to provide a fair and transparent gaming experience for all of our players. Payouts at our casino are determined using Random Number Generators (RNGs) to ensure that the results are random and fair. These systems are regularly audited by independent auditors to ensure that they remain reliable and fair.

We are sorry that your recent gaming sessions have not produced the desired results. Unfortunately, losing is a part of any gambling game and we understand that this can be frustrating. We always encourage you to gamble responsibly and recommend that you play within your means.

We have also taken note of your comment regarding the free spins. We are constantly working to give our players more ways to win and enjoy the game. Your opinion is very important to us and we will pass your comments on to our marketing team so they can be taken into account in future offers and promotions.

We appreciate your loyalty to our casino over the past few years and understand your frustration. To further discuss your situation and help you, please contact our VIP Manager Lily. She will be happy to speak to you personally, answer your questions and provide you with the support you need.

Thank you again for your feedback. We are always striving to improve our services and appreciate your honesty and openness.

All the best,
BetiBet Casino!
11 months agoOriginalTranslation
I wasn't sure if I could win here. Now it's worked. Unfortunately it was only €300. But who knows.
  • Very good selection of games
  • Very nice VIP support
  • Fast payout
  • Unfortunately, I always lose very quickly. But I've already made a profit
Automatic translation:
MoonWin.com Casino
6 months ago
Dear Claudia,

Thank you for your feedback and for sharing your experience with our casino. We are thrilled to hear that you enjoyed our selection of games, appreciated our VIP support, and experienced fast payouts.

We understand that it can be disappointing to lose quickly, but we're glad to know you've also made a profit. Please keep in mind that game outcomes depend on luck, as we use games from various providers, ensuring fair play for everyone.

If you have any further questions or need assistance, please feel free to contact our support team.

Best regards,
MoonWin team
1 year agoOriginalTranslation
It would actually be a good casino. But winning is hardly possible. I always lose in no time. Either I get no profits at all or only very minimalist ones. I know that the games are regulated using a random generator. But now I'm wondering how this generator is set up. It's just terrible for me.
  • good selection of games
  • Fast payouts
  • Hardly any chance of winning
Automatic translation:
21bit Casino
1 year ago
Hello Phoenixmerlin,

We truly apologize for answering you in English.

Thank you for taking the time to share your feedback with us. We appreciate your kind words about our diverse game selection and fast payout services.

We understand that gambling experiences can be frustrating, and we want to assure you that our games are indeed regulated by a random generator to ensure fairness. However, as you rightly pointed out, gambling outcomes are fundamentally based on luck and chance. It's important to note that there are no guaranteed winning strategies in gambling.

We would like to suggest changing of gaming strategies and trying out games from various providers. Each game has its unique features, and experimenting with different options might enhance your overall experience.

Once again, thank you for choosing us as your gaming platform. We value your opinion and hope you continue to enjoy our diverse game offerings. If you have any questions or need assistance, our customer support team is here to help.

Sincerely, 21Bit Casino
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