Rooli Casino Review

The player from Canada had faced difficulties withdrawing his winnings from Rooli Casino. Despite a prolonged verification process and assurance of payout, the casino had blocked the player's access to their site and ceased correspondence. However, the issue was later resolved, with the player confirming receipt of his payout. We had marked the complaint as 'resolved' and forwarded the player's request for account deletion to the relevant department.

The player from Germany had faced a delay in her payout despite successful verification. She had waited since April 1st for her €1320 payout and had been repeatedly advised by the casino's customer support to be patient. The Complaints Team had intervened and contacted the casino for a resolution. The player confirmed later that she had received her funds. The issue had thus been successfully resolved.

The player from Italy could not withdraw their 130€ deposit and winnings. The player had mentioned issues with certain games on the casino site, but when asked for more details and the specific casino's website link, he did not respond. Consequently, we were unable to proceed with the investigation. The complaint was eventually rejected due to the player's lack of response.

The player from Germany had won after making several deposits, but the casino had restricted the winnings to 50, which she couldn't withdraw due to a minimum withdrawal requirement of 200. The casino's customer service had not provided any alternative solutions despite their terms and conditions suggesting that one could be found in individual cases. However, the player had decided to play her winnings and close the account, expressing dissatisfaction with the casino. As she had already played her winnings, we were unable to assist further. The complaint was subsequently rejected due to the player's actions.

The player from Finland had his account closed by the casino administration a day after he deposited 21€. He had requested a refund, believing he wouldn't receive his winnings. However, the player decided to withdraw his complaint and requested its closure. Consequently, we had rejected the complaint as per the player's explicit request.

The player from Germany who was experiencing gambling problems had been able to register and play at Rooli Casino despite having a national self-exclusion in place. During the play, the player had lost 1700 Euros and was asking for assistance in reclaiming the lost amount. The player admitted that he had not informed the casino about his gambling problem and had not requested to be self-excluded before depositing and losing all his balance. The casino, which was operating under a valid Antillephone license issued by Curacao, had been unaware of the player's gambling addiction as it did not have access to the German OASIS register. Due to these reasons, the player's request to reclaim the lost amount had been rejected.

The player from New Zealand successfully made a withdrawal from Rooli Casino after winning $200. However, attempted withdrawals of subsequent winnings resulted in multiple verification requests even though the player was already verified. The player's account has now been disabled and the customer service is unresponsive.

The player from Germany had deposited 79 Euros via bank transfer to Rooli casino on 31st January. After the deposit, his account had been blocked. Despite multiple requests for a refund and the submission of necessary documents, the player had not received his money back after 1.5 months. The player wasn't asked to complete any KYC process. This had been his third deposit at the casino. We had requested evidence of the withheld deposit and contacted Rooli Casino for their response. However, the casino did not respond within the given timeframe. As a result, we had marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We had advised the player to contact the Curaçao Antillephone N.V. for further assistance.

The player from Australia had been depositing into the account without issues. After winning 12k AUD, the player had been having difficulty withdrawing their winnings. Despite contacting support and submitting all requested documents, the casino continued to decline withdrawals and request more documents. We attempted to resolve the issue by asking the player for more details and extending the complaint resolution time by 7 days. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.