Rooli Casino Review

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player reported that their withdrawal was initially canceled without explanation, which forced them to request a second withdrawal via bank transfer. After the issue was brought to the attention of the Complaints Team, the player received their money. The Complaints Team had since marked the complaint as resolved.

The player from British Columbia had a problem withdrawing $600. Despite making numerous attempts and providing all necessary documents, the request was repeatedly denied. As the player did not respond to our inquiries, we could not investigate the matter further, leading to the rejection of the complaint.

The player from Canada had faced difficulties withdrawing his winnings from Rooli Casino. Despite a prolonged verification process and assurance of payout, the casino had blocked the player's access to their site and ceased correspondence. However, the issue was later resolved, with the player confirming receipt of his payout. We had marked the complaint as 'resolved' and forwarded the player's request for account deletion to the relevant department.

The player from Germany had faced a delay in her payout despite successful verification. She had waited since April 1st for her €1320 payout and had been repeatedly advised by the casino's customer support to be patient. The Complaints Team had intervened and contacted the casino for a resolution. The player confirmed later that she had received her funds. The issue had thus been successfully resolved.

The player from Italy could not withdraw their 130€ deposit and winnings. The player had mentioned issues with certain games on the casino site, but when asked for more details and the specific casino's website link, he did not respond. Consequently, we were unable to proceed with the investigation. The complaint was eventually rejected due to the player's lack of response.

The player from Germany had won after making several deposits, but the casino had restricted the winnings to 50, which she couldn't withdraw due to a minimum withdrawal requirement of 200. The casino's customer service had not provided any alternative solutions despite their terms and conditions suggesting that one could be found in individual cases. However, the player had decided to play her winnings and close the account, expressing dissatisfaction with the casino. As she had already played her winnings, we were unable to assist further. The complaint was subsequently rejected due to the player's actions.

The player from Finland had his account closed by the casino administration a day after he deposited 21€. He had requested a refund, believing he wouldn't receive his winnings. However, the player decided to withdraw his complaint and requested its closure. Consequently, we had rejected the complaint as per the player's explicit request.

The player from Germany who was experiencing gambling problems had been able to register and play at Rooli Casino despite having a national self-exclusion in place. During the play, the player had lost 1700 Euros and was asking for assistance in reclaiming the lost amount. The player admitted that he had not informed the casino about his gambling problem and had not requested to be self-excluded before depositing and losing all his balance. The casino, which was operating under a valid Antillephone license issued by Curacao, had been unaware of the player's gambling addiction as it did not have access to the German OASIS register. Due to these reasons, the player's request to reclaim the lost amount had been rejected.

The player from New Zealand had encountered issues while trying to withdraw his subsequent winnings from Rooli Casino, following a successful withdrawal of $200. Despite having been previously verified, the player had received multiple verification requests. The casino's customer service had been unresponsive, and eventually, the player's account was disabled. We had advised the player to wait 14 days for the withdrawal process to complete. After no progress was made, we extended the waiting period and invited the casino to explain their side. The casino claimed to have processed the payment, but the player reported not receiving any funds. Despite multiple attempts to resolve the issue, the player had stopped responding, leading us to reject the complaint. The player could reopen this complaint at any time.

The player from Germany had deposited 79 Euros via bank transfer to Rooli casino on 31st January. After the deposit, his account had been blocked. Despite multiple requests for a refund and the submission of necessary documents, the player had not received his money back after 1.5 months. The player wasn't asked to complete any KYC process. This had been his third deposit at the casino. We had requested evidence of the withheld deposit and contacted Rooli Casino for their response. However, the casino did not respond within the given timeframe. As a result, we had marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We had advised the player to contact the Curaçao Antillephone N.V. for further assistance.

The player from Australia had been depositing into the account without issues. After winning 12k AUD, the player had been having difficulty withdrawing their winnings. Despite contacting support and submitting all requested documents, the casino continued to decline withdrawals and request more documents. We attempted to resolve the issue by asking the player for more details and extending the complaint resolution time by 7 days. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Australia attempted to deposit $20 but encountered issues with the associated 50 free spins bonus, which did not activate. Despite contacting live chat shortly after receiving a promo notification via Telegram, the casino claimed the offer had expired. After filing a complaint, the casino resolved the issue and credited the spins. Consequently, we closed the complaint as resolved.

The player from Canada encountered difficulties with withdrawal after registering at Spinfever Casino. Following a withdrawal request after meeting the wagering requirements, their account was permanently closed, and the player faced an intrusive verification request that they could not fulfill due to their current circumstances. After submitting the required documentation, including a photo for verification, the account was reinstated, and the withdrawal was processed. The issue was resolved satisfactorily, and the player confirmed the matter was closed.

The player from Germany experienced issues with a withdrawal at Spinfever Casino after winning €2120 with a welcome bonus. Despite initially being told she was verified, her account was later deactivated without explanation, and she had not received her winnings after three weeks. The issue was resolved as Spinfever paid out her winnings after our intervention. We appreciated her cooperation throughout the process.

The player from Germany had deposited €100 to Spinfever, but the funds had not appeared in her casino account despite being charged. After contacting live chat and waiting for nearly a month, she had not received any response. She sought a refund. The issue was resolved, and the deposit was credited to her casino account two days ago. The complaint was marked as 'resolved' in the system, and the player was thanked for her cooperation.

The player from Russia had deposited money to use a 300% deposit offer but did not receive the bonus. Despite contacting the casino, no action was initially taken. He wanted his money back. The issue was resolved after the casino added the bonus to his account within 20 hours. The complaint was marked as resolved by us.

The player from Germany had won the third prize in an online casino tournament but his 400 Euro prize wasn't credited to his account. The casino had stated he was ineligible to receive bonuses due to a high ratio of bonuses to his deposits. The player had contested this, stating he used his real money winnings to enter the tournament. After we had asked for more details to clarify the situation, the player informed us that the casino had contacted him privately and the issue had been resolved. We then marked the complaint as 'resolved' in our system.

The player from Finland completed a withdrawal on 27.9 that the casino marked as paid, but hasn't received any funds. We have contacted the casino representative and they shared the RRN and ARN of the transaction, so that the player was able to track it with their bank. The player send us a personal email, where they confirmed getting their money, so we closed the case as resolved.

The player from Germany was complaining about the lengthy and complicated verification process. A few days after we contacted the casino, the player confirmed a successful refund of his deposit, which was higher than the disputed amount of the complaint. Therefore, we consider the complaint resolved.