shanty13's reviews

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2 weeks agoOriginalTranslation
I am pleasantly surprised, I have rarely experienced such a great payout process, the money was transferred to my account within an hour. The only drawback is the selection of games, for example Pragmatic has some games that are not new, and some are missing, but despite everything it is a very good casino.
  • Megga super fast payout
  • Game selection could be better
Automatic translation:
2 weeks agoOriginalTranslation
First of all, neutral, RTP is okay, game selection is very good, I deposited a lot and won a little and now I'm waiting for my €250 payout, verification hasn't been required yet but it will definitely come. I hope that it isn't as it says in the reviews here and will wait and see, neutral review for now.
  • good game selection
Automatic translation:
1 month agoOriginalTranslation
Addendum: I have been trying to verify my account for several days. 1. It is difficult to upload ID, credit card, etc. via their website and what you can upload is not accepted. You then receive an email asking you to please try again, but only via their website, not via Emil, which I find very strange. These documents are accepted by every other casino without any problems and, above all, are accepted via email. ID cards are not accepted, as are rent costs and credit cards. You cannot upload anything at all and you always receive the same email saying that none of it is accepted and that you should send new documents via the website again. Conclusion: I do not think the casino is reputable, everything is very strange, all I can say is that it is better not to play there unless you have money to give away because a withdrawal probably won't be made because verification is constantly being refused!!!!
1 star because the RTP is OK but unfortunately overall the casino is very strange. When you select a provider you have to go back after each game and re-enter the provider, which is very annoying and unfortunately many games cannot be played because they either freeze or there is an error message. I wouldn't play there anymore. Some games are listed twice and the new games that are listed are actually old and there are no new, current ones.
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  • Nothing
  • Verification very suspect
Automatic translation:
2 months agoOriginalTranslation
Unfortunately I don't think it's good, including the site structure. When you use a game provider, e.g. Pragmatic, you have to go back to the game provider settings when you leave the game and constantly re-enter the currency for each game. I find that pretty annoying and as I said the promised RTP from support is not as advertised, just like any other casino, not better, rather worse. When you win something with bonus games, you suddenly win in games that would have been almost zero with real money. And in some games you suddenly win good prizes, but you can only withdraw 17.99 cents, which is of course very annoying. A shame.
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  • It is advertised with a very high RTP, which is not true, is better than other casinos
  • Game provider not really, as well as game selection quite a lot are missing for me
Automatic translation:
2 months agoOriginalTranslation
I deposited twice there, which went smoothly, I have now won €50 and am excited to see how the payout works. Unfortunately the verification is a bit complicated, you don't receive any emails about verification, let alone the withdrawal request. According to their website, my verification went through, I'm really excited. If everything goes smoothly, I'll give it 5 stars, so I'm giving it a neutral rating for now, the game selection is OK. I'm impressed, verification is super fast, as is the payout.
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  • Verification top
  • Payout very fast
  • RTP unfortunately not so good
  • Unfortunately, many games are missing
Automatic translation:
2 months agoOriginalTranslation
Unfortunately I can't say anything positive, RTP is very bad for many games, there are duplicates and you can't play a lot of them, the site also needs improvement. I've had my account closed.
Automatic translation:
3 months agoOriginalTranslation
RTP is simply bad, the games are constantly freezing and constantly updating so that you don't feel like playing anymore, payouts are constantly being processed and when I read the reviews here you can save yourself the payout, I was able to win €50 once (10 times the amount I deposited) but since the payout is taking a long time, I'm going to gamble it away and block the account because of gambling addiction, otherwise you won't be able to get rid of the Curaçao casinos. Conclusion: rip-off, better stay away!!!
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  • Unfortunately nothing
  • Very tiring
Automatic translation:
3 months agoOriginalTranslation
Sorry, I think it's very bad, the RTP is tiring, as is the game, despite the good selection of games, it's unfortunately difficult to play, it hangs constantly and is constantly updating, so tiring all in all, I can't say anything about the payout, the RTP is just too bad for that. Conclusion: I don't recommend it.
Automatic translation:
BillyBets Casino
1 month ago
Dear shanty13,

Thank you for your feedback!

It's a pity that you were dissatisfied with the services we offer. We are constantly working to improve our platform and games and your comments are very important to us. We hope you will have a better experience in the future!

If you ever need help or have any suggestions, please do not hesitate to contact us.

Best regards,
BillyBets Casino
4 months agoOriginalTranslation
Update.
Unfortunately, the neutral rating is no longer valid because, as mentioned in the other reviews, no payouts are actually made, but cancelled without any explanation, let alone an email to be informed. You are kept waiting, will now wait again and then everything will be handled via complaint, so on the whole, it is better to stay away from this casino.

I have been playing there for about a month, have already deposited a lot and have now made a few withdrawals. It is pointed out that the verification takes 3 working days, which I find very slow for a reputable casino and I am excited to see whether a withdrawal or verification will finally be completed tomorrow and whether I will receive my money. Unfortunately the site hangs forever, which is very annoying. Otherwise I am neutral for now and am waiting patiently for my withdrawal. I can't say anything positive or negative except that the site takes an incredibly long time and you get the feeling that the withdrawal is a stalling so that you can cancel the withdrawal and carry on playing. That's my feeling. Let's wait and see how it goes and maybe I can set my rating to very positive after all. When I read the reviews here and complaints I don't believe in anything good.
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  • Unfortunately not
  • Payments are not made
  • Threadbare delays
Automatic translation:
4 months agoOriginalTranslation
Terrible, you waste time and pay out nothing when you win. I then asked for my account to be closed because of gambling addiction, there is no other way to have such intuitions closed, I was referred to an email, even though you have to close an account immediately if you have a gambling addiction, but I contacted them via email that was sent to me and also wrote that the account should be closed because of gambling addiction, that was five days ago and nothing, absolutely nothing, has happened, I can still deposit, please keep your hands off, absolutely dubious.
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Automatic translation:
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