2 months ago
At first I thought this casino was good. The problems started with the second withdrawal and it seems to be impossible. I made a withdrawal that was rejected more than 7 times. Every time I asked in the chat and they always lied. First, the reason is in the bank's system, the withdrawal had to be made with a bank transfer, visa withdrawal is not possible. They rejected it many times. Then again they asked for new documents, even though my account is verified. I sent the requested document, but it is not enough. Withdrawal still rejected.
All documents have already been sent and there is nothing more to give. Now they don't even have a reason anymore when I asked about the chat. There is no way they want to pay so definitely avoid this place. I will make a separate complaint about this casino. Very disrespectful to the players. If that money is paid into my account soon, I might exchange feedback.
All documents have already been sent and there is nothing more to give. Now they don't even have a reason anymore when I asked about the chat. There is no way they want to pay so definitely avoid this place. I will make a separate complaint about this casino. Very disrespectful to the players. If that money is paid into my account soon, I might exchange feedback.
- Impossible withdrawal process
- Games don't work
1
Playfina Casino
2 months ago
Dear Naomii,
Thank you for sharing your experience with us. We are very sorry that you have encountered difficulties during the withdrawal process. This is not the experience we strive to provide our players. To help us investigate this matter thoroughly, could you please provide the email associated with your profile? We would like to check everything and look into the reasons for the challenges you've faced, as well as try to resolve the situation as quickly as possible.
At Playfina, we're dedicated to offering continuous support to our players. Should you face any challenges or have enquiries, our 24/7 Live Chat is at your service, while you can also reach us via email at support@playfina.com. We're here to assist you.
Wishing you all the best,
Playfina Casino
Thank you for sharing your experience with us. We are very sorry that you have encountered difficulties during the withdrawal process. This is not the experience we strive to provide our players. To help us investigate this matter thoroughly, could you please provide the email associated with your profile? We would like to check everything and look into the reasons for the challenges you've faced, as well as try to resolve the situation as quickly as possible.
At Playfina, we're dedicated to offering continuous support to our players. Should you face any challenges or have enquiries, our 24/7 Live Chat is at your service, while you can also reach us via email at support@playfina.com. We're here to assist you.
Wishing you all the best,
Playfina Casino
