canaberto's reviews

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1 year agoOriginalTranslation
After losing €900 at roulette in just 3 sessions, they give me €70 in cash and it turns out that I have to bet those €70 6 times. It means I have to play €420 to be able to withdraw before I run out of €70 .
It is incredible that Guru gives it a score of 8 when it is clear that the terms and conditions are totally unfair. There are many casinos where Cash can even be collected and they do not have wagering requirements with the deposit. This one has a requirement of x1 but also if you read the qyc carefully it says below that x5
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  • Nothing
  • Everything not to play
Automatic translation:
1 year agoOriginalTranslation
You have to bet 5 times the deposit to be able to withdraw. I ask in the chat that I don't play with bonuses and that's not fair but they tell me that those are the terms and conditions.
Naturally I have closed my account and I do not plan to play.
If I deposit 1000 euros I have to bet x5, that is, €5000 to be able to withdraw and every time I deposit it is the same.
totally unfair
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  • nothing
  • Wagering requirements without playing with bonuses is x 5 times the deposit
Automatic translation:
1 year agoOriginalTranslation
Guru already says it: very unfair terms and conditions.
They promise you the moon and then treat you with the foot.
They are all lies through those who present themselves as the casino manager and when it comes to fulfilling promises, nobody wants to know anything.
Withdrawals are almost never possible because according to them they are technical problems that are never solved and I suppose it is to avoid paying since I am very afraid that the funds they have are insufficient.
I advise not to play because you are going to have a very bad time as I have.
User in the casino: joberto
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  • They have nothing positive
  • Everything is negative and to put something to say that the weekly Cashback where they even tell you in writing that it is your money and you can withdraw it, it turns out that you have to bet it 10 times. Incredible
  • everything is lies
Automatic translation:
1 year agoOriginalTranslation
They don't even verify the account, I've been waiting for 3 days.
Of course, they bombard you with emails so you can play and once you deposit, documents are sent for verification but they do not verify.
If by chance they verify me, it will be necessary to wait 1 month to collect the withdrawal, according to many users.
Better not play here because you will have a very bad time
User in the casino: joberto
I still haven't received my withdrawal by transfer and it's been 8 days but they keep saying that it's 1-5 days and in the email they send when they processed the withdrawal they say 2-3 days
They keep cheating.
They still haven't paid, 11 days waiting for my withdrawal, they say they paid, after there are problems with the payment processor, on Monday the 3rd they paid that day.
It is clear that this casino is lying and they no longer know what they are going to answer to avoid paying.
Gentlemen of Guru please, remove the score of 7.2 because what you do is deceive us
User in the casino: joberto
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  • there is nothing positive
  • very bad casino
  • They continue to operate, they keep the deposits and do not pay
  • In the chat they tell you to write to finance but finance has never answered. It is clear that they do not pay.
  • 2 months and without paying my withdrawal
Automatic translation:
1 year agoOriginalTranslation
Well, it's true: They allege that you cheat, they close your account and keep the money, they are true scammers and I advise no one to play in this casino because they will only charge the first time, as it happened to me, then they no longer pay anything and You can defend yourself because they close the account and they don't answer you anymore
  • They still do not pay me the €3,150 that they scammed me
Automatic translation:
1 year agoOriginalTranslation
Everyone speaks very well of the casino but I have deposited for the first time today and it turns out that they have taken the money from my bank account and the money does not appear in the casino account and it is also "cancelled". I have already sent screens with the charge of 100 euros in my account and they tell me that the 100 euros will not be lost but I neither have the money nor can I play. And it's the first time I've made a deposit, luckily I haven't deposited more money.
In all casinos when you pay with Visa, it appears in the casino account instantly
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  • Now it turns out, according to the Nine casino, that the problem is with the payment provider and that the money does not appear. It means that I lose the first 100 euros that I deposit in that casino because my bank says that the operation is authorized and that the money has been charged to my account and that therefore they cannot do anything.
Automatic translation:
NineCasino
1 year ago
Hello!

We are sorry that your experience at NineCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at support@ninecasino.com We’ll work with you to resolve any issues as quickly as possible.
Your satisfaction is important to us, dear, and we will do our best to improve a current payment system.

Best regards,
NineCasino Team.
3 years agoOriginalTranslation
They do not verify documents and I have been waiting 20 days !!! Incredible!!!
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