Good day alterhun,

Thank you for visiting our casino and taking the time to leave a review!

We are truly sorry that your experience at Pledoo didn't meet your expectations. We sincerely hope your perspective will change over time.

To address some key points:

- Our RTP is not controlled by us in any way, luck is the only factor that matters.

- We will review your correspondence with our support team, and if any errors are found, we will correct them and upgrade our communication protocols accordingly.

- We update our game catalog daily, so your favorite provider or game is likely already available to play!

- Regarding loyalty and wagering, our policies are quite standard and similar to most other brands. We understand these may not appeal to everyone, but many of our customers appreciate these aspects of our casino.

Once again, thank you for your detailed review. Best of luck in your future gameplay!

Best regards,
Pledoo Team

Hello there,

Thank you for your feedback. We sincerely regret that you had such a negative experience playing at our casino.

Allow me to clarify a few points:

Use of Free Spins: We understand how important it is for players to have control over their bonuses. Your comment is noted and we will pass it on to our development team to consider possible improvements in this area.
Gaming Experience: We are sorry that your gaming experience was unsuccessful. Our games undergo rigorous reviews for integrity and compliance with licensing standards. We always strive for transparency and fairness in the gaming experience.
Account Closure: We apologize that our support representative did not provide you with adequate assistance with your account closure request. Responsible gaming policies are a priority for us, and we understand the importance of honoring your wishes. We will take steps to avoid similar situations in the future.

We value your opinion and feedback as it helps us to become better. If you still wish to close your account or have additional questions, please let us know and we will promptly honor your request.

Thank you for your understanding and patience. We hope you will give us a chance to correct the impression you have given us.

Greetings alterhun!

Thank you for recognizing our speedy withdrawal system! It’s the fastest in the industry!

The RTP% is an industry-standard measure of long-term winning probability, set by game developers and regulated by independent agencies. Remember, luck solely determines game outcomes, as the casino cannot influence the RTP%.

We take great pride in our support team and their daily efforts. However, we will thoroughly investigate your claims and make any necessary adjustments if issues are identified.

Our special bonus gives you lots of great opportunities regular bonuses don't have: no rules about how much you can withdraw, no limits on how much you can bet, the bonus funds are non-sticky and you can even indulge in bonus buy feature.

With warm regards,
Wazbee Team.

Dear alterhun,

Thank you for taking the time to share your recent gaming experience with us. We genuinely apologize for any inconvenience you've encountered, and we appreciate your valuable feedback.

We understand that your session didn't go as expected, and we want to make things right. As a gesture of goodwill, we would like to add an additional 20€ to your account so you can have another opportunity to try your luck if you are accepting? We hope this extra credit enhances your gaming experience with us.

We also take your feedback seriously, and we are actively addressing the concerns you raised, including the duration of your deposit, bonus accessibility, technical issues, RTP rates, customer support interactions, and bonus terms and conditions.

If you have any further details or specific issues you'd like us to look into, please feel free to provide more information. We are here to assist you and ensure that your future experiences with us are positive and enjoyable.

Thank you for your understanding and for being a valued member of our gaming community.

Best regards,

Joya Casino

Thank you for your valuable feedback!

We regret that you have had such a negative experience with Lionspin as we always strive to improve and make your stay in our casino as comfortable as possible!

We want to emphasize that our Verification Department consistently follows the terms outlined in our licensing agreement. It's crucial to understand that our document requests are a necessary part of fulfilling our regulatory responsibilities, protecting our Players' interests, and preventing any potential occurrences of money laundering or other illicit activities.

Additionally, please note that the maximum withdrawal limits are limited to EUR 2000 per day and EUR 15000 per month, however, if you wish to increase your withdrawal limits, you can contact our customer support team via live chat or via email on our website. The above limits could be increased for members of our VIP program.

Feel free to contact us again if any additional questions arise.
We are glad to help you!

Best Regards,
Lionspin team