Pribet Casino - Player’s winnings were voided.

I had HUF 198,702 in the Pribet casino, which I wanted to transfer to neteller. A maximum of HUF 10,000 per payment. I won from the third deposit, without bonus. After the 10th time, the 10,000 HUF waiting to be distributed was rejected and all my winnings were stolen. I didn't even get the money back. According to them: I don't use it as a leisure game type or betting style account. This is not the first time my money has been stolen. See hot.bet. HUF 978,000. They find excuses for everything, just don't have to pay. I'm not surprised that the rating is 3.5 points.

Dear hudaklaci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pribet Casino. Please allow me to ask you a few questions to make sure I understand the situation properly.

Are you able to log into your account?

What types of games have you been playing? Casino games, live casino, or sports betting?

When was the last time you communicated with the casino and what was it about? Please forward any relevant communication between you and the casino to veronika.l@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I can log in, I haven't been banned. Casino games. As soon as my payment was canceled and my money was stolen, I inquired via chat. I show you in e-mail.

Thank you for your e-mail. Do you have the exact date when did the communication you sent me take place?

I have also noticed that your withdrawals took place back in August 2022. Was that the last time the casino paid you? Have you made any other transactions since then?

2022.08.24. 06:30

There were no more transactions.

Thank you very much, hudaklaci, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem resolved to your satisfaction in the near future.

Hello hudaklaci,

It's Michal again. I have taken over this complaint. I have reviewed this case, and it appears that this case is related to the previous complaint you submitted to us. Sadly, I'm afraid there won't be much we can do about even this complaint. The same reasons that applied in the previous cases will still apply to all your accounts in all the other casinos within the same group.

You need to please understand that if you breach the T&Cs in one casino within the group, it is nothing unusual that all your other accounts with the same casino group will be flagged and all the withdrawals canceled.

I'm still in communication with the casino's representative, and I'm trying to find at least some consensus for you, but there is no guarantee that we will find one.

Dear Pribet Casino,

Can you please provide more information about this situation and why was the player's withdrawal canceled?

Hello Michal and Hudaklaci,

Thank you for reaching out to us regarding this matter. We have thoroughly reviewed our records from 2022 and confirm that an investigation was conducted on the account in question. As per our terms and conditions, and because sufficient evidence was gathered of a breach, we acted accordingly.

Considering the results of the investigation and in accordance with the applicable terms and conditions, which the Player agreed to when registering with us we want to mention that our decision regarding the player's case is final and will not be changed.

Kind Regards,

Pribet Casino Team

Then kick me out of everywhere! And I don't want to receive any more promotional letters!

Dear hudaklaci,

I was trying to negotiate with the Pribet Casino team to reconsider their decision, sadly we were not able to find an agreement and their decision remains final.

As I have informed your previously which rules you have breached we have to agree with the casino's decision.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal