PNXBet Casino - Player’s active balance has disappeared.

as a starter i deposite 200 pesos only bec, i was not sure if this is only a scam,then i play the pachinco and won a lot.. now my account was in negative php. all my winnings are gone. why is that and how come this is happening

Dear John Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If your account is still accessible, could you please forward your cashier and game histories along with any relevant communication? My email address is petronela.k@casino.guru.

Lastly, could you please confirm that you haven’t provided access to your account to anyone else?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

done sending picture, screenshot from the game and thw conversation to a support..

and i did not play the pachinco all along, i am playing all the games inside the pnx, i have a great time playing but this suddenly happen.. i cannot play and they keep on saying that i should give them my emailaddress,game i.d evwn my birthday.. well i know they were the supports.. i do give them all the details.. after that a days pass then my winnings was all gone.

thanks you

Could you please forward your cashier and game histories and confirm that you haven’t provided access to your account to anyone else?

how can i get my betting cashier and history.. everytime i was trying to find the betting history, the site gets slower and slower response..

and about the thing that i shared details of my account to others.. i did but i shared it to those game support who ask for the details of my account..

is there any chance that the site pnx will be closed or ban in the philippines for this? pilipinoes are the ones whos is deep trouble for this.

If you didn’t provide access to your account to anyone else, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? 

Dear John Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

my wife also played pnx.bet.. we have same connection of the internet

she also had these issues.. she's the one whos playing this game website for a long time

Thank you very much, John Michael, for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello John.

Thank you very much for sharing your negative experience with the PNXBet Casino. We will now try to get in touch with them.

The bug was clearly shared and abused by multiple users. As per users statement above

Dear John Micheal. 

We have similar cases like this, however, the casino still needs to provides us with proof sustaining their claims. 

Please be aware that if the casino provides us with relevant proof that the Pachinko game had the error then we will be forced to reject your case. 

Dear Hans and PNXbet Casino team.

Please, could you provide us with some relevant proof that the Pachingo game had the error?

Hi Josef,

Thank you for looking into this, we have just sent a follow up to our risk management team.

I will send the proofs here once available.

Dear John Michael.

I can confirm that we have received relevant proofs from the casino. I am very sorry, but we believe that you are not entitled to receive your winnings. It is clear that your winnings were obtained from the casino game which had the error (backed by proof from the casino). Therefore, the casino T&Cs were breached and we are forced to reject your case.

However, if you do not agree with our decision, you can always file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it.

Best regards, Jozef

Casino.Guru