The player from Austria has received free spins. While he’s been playing, the casino blocked the account as per the previous request. We rejected the complaint because the player didn't respond to our messages and questions.
Pledoo Casino - Player’s account has been blocked while he was playing.
Amount: ??
Pledoo Casino
Safety Index:HighSafety Index
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8.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I wanted to be blocked, but then I was told I still had 30 free spins - I played them and then had over 41 euros in my account. And during the game my account was blocked.
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2 years ago
Dear paclmaya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please advise the exact date and time when you requested your account to be blocked? How much longer has it stayed accessible? Additionally, please specify what was the reason for the account closure and if you went through the KYC verification previously?
Thank you very much in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Time must have been around 5:20 this morning.
I actually wanted to close my account because nothing worked there. No matter what you played, it always went downhill financially. But then the support said in the chat that I still had free spins and also discovered that I still had cashback. so i kept playing
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2 years ago
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I hadn't done the verification yet, I usually do it whenever I want to pay out
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2 years ago
Could you please forward any relevant communication to petronela.k@casino.guru? Thank you very much in advance.
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2 years ago
Translation
Additional comments from the player:
"I've already made several deposits there, but no matter what you played, it didn't work at all - it felt like I played downhill every time. So I wanted to have my account blocked in the chat on that day. I was then told that I could still play for free I had free spins-so I played them on and I also had cashback-after the free spins with cashback I had around 26 euros in my account, I played it up to 40 euros and suddenly my account was blocked.
After that I couldn't chat - apparently only works if you have an account, so I immediately contacted them via email, but until today I was just ignored"
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2 years ago
Have you mentioned the gambling problem at all, when you requested the account closure? Please forward relevant communication to petronela.k@casino.guru.
