The Complaints Team had clarified that they could not assist the player in that case. The casino had blocked the player's account only after his balance had been depleted. As per the casino's Terms and Conditions, it had reserved the right to close an account at its discretion, particularly when the balance reached zero. Consequently, the player's complaint had been rejected.
PlayFast Casino - Player’s account has been blocked after making a deposit.
Amount: €468
PlayFast Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
PlayFast Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
10 months ago
