hschlue88's reviews

Casino Guru

We want players to understand gambling.

1 month agoOriginalTranslation
- Live chat not available
- Customer service not available
- Despite gambling addiction, you can play in the casino, even if the operator knows about the gambling addiction
- Stay away, not recommended
Read moreRead less
  • have nothing positive
  • Casino lets gambling addicts play
  • Casino does not value responsible gaming
  • Live chat not working
Automatic translation:
4 months agoOriginalTranslation
Casino does not respond to emails about refunding stakes due to gambling addiction

Live chat is also not possible because the website is not available
  • Nothing positive
  • Casino does not respond to refund emails
  • hands off
Automatic translation:
BetSofa Casino
4 months ago
Thank you for your feedback!

We regret that you have had such a negative experience with Betsofa as we always strive to improve and make your stay in our casino as comfortable as possible

Please note that the website is not available because according to internal policies BetSofa doesn't accept customers from Germany.

However, you are always welcome to contact us via email address support@betsofa.com.
We are glad to help you!

Kind regards,
BetSofa team
6 months agoOriginalTranslation
I have been known to the operator Versus Odds BV for a long time because of my gambling addiction and have often said that I would be blocked from all online casinos.

Only the email address is blocked, but not the personal details and when I hear the operator say that responsible gaming is taken very seriously, I can only laugh.

I was able to register with the operator again at bet24-7.online and gamble away 505 euros

I had activated a break of 3 days in my player account. When I requested to deactivate the time-out via email, the player account was simply reactivated and so I was able to gamble away all my winnings.

I recommend not playing in any casino owned by the operator.
Read moreRead less
  • Nothing positive
  • Responsible gaming is not taken seriously
  • Time out can simply be canceled immediately
Automatic translation:
1 year agoOriginalTranslation
Not recommended, only collect money and violate any player protection. Gambling bans are ignored. Dubious, hands off!!!
  • Gambling bans are ignored
Automatic translation:
1 year agoOriginalTranslation
I set a daily loss limit after a big win. A day later the casino simply deactivated it, so I could gamble away all my winnings.

After my complaint to the casino that the casino violated the loss limit as they simply deactivated my loss limit before the 24 hours was up, the casino simply blocked my player account.

The casino is not recommended... Stay away
Read moreRead less
  • Loss limit simply deactivated
  • Complaints will not be processed, player account simply closed
  • Stay away from this
Automatic translation:
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