BetSofa Casino Review

The player from Brazil had faced an issue with prolonged account verification at BetSofa Casino, which had been initiated after his first withdrawal attempt. Despite having submitted all necessary documents, he had experienced a delay of 30 days and a lack of response from the casino. After the player's complaint had been forwarded to the casino by our team, the casino had informed that additional documents were needed as per their KYC procedure. Upon the submission of these documents by the player, the casino had confirmed that the verification process was completed. Although the player had been informed about the successful verification, he did not confirm the receipt of his withdrawal, leading to the rejection of the complaint due to lack of further response.

The player from Argentina experienced extended withdrawal delays from a casino. Despite completing both the initial KYC process and providing additional verification through video and certification of ID, the casino continued to state they were reviewing the material. After we contacted the casino, its representative informed us about the finished verification process and the approved withdrawal request. We asked the player for a confirmation, but they stopped responding to our mesages therefore we were forced to reject the complaint.

The player from Japan is experiencing a persisting delay in the withdrawal process. Player stopped responding to our question therefore the complaint was rejected. We have reopened the complaint as per the request of the player. The issue has been resolved successfully.

The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing account verification. We were forced to close the complaint as unresolved since the casino had not been able to provide any timeframe regarding the payout of the jackpot winnings or the verification procedure. The casino requested that we reopen the complaint because they had completed additional verification of the player and were then able to pay out the remaining winnings to the player. The casino confirmed that the payment had been made, but the player did not respond to our messages asking for confirmation of receipt of the payment. As a result, we believed that the case was resolved even without the player's confirmation.

The player from Russia requested a withdrawal over two weeks ago. It has not been processed yet. We contacted the casino and found out that the payout was delayed due to bet-checking by the gaming provider, which could last for up to 3 months. But unfortunately, the player informed us about successfully receiving his winnings already after 2 weeks. We closed the complaint as resolved.

The player from Germany was experiencing difficulties withdrawing his winnings due to the limited availability of payment methods. A withdrawal of all remaining balance was confirmed a few business days after the casino informed us about the instructions and available payment method. The complaint is resolved.

The player from Germany tried to withdraw his winnings, however, the casino informed him that players from his country are no longer accepted. The casino responded and informed us that the player's bets were being checked by the game provider. After some time, the casino informed the player that the checks were completed and that the player could now withdraw their funds. After some problems with the availability of payment methods, the player eventually received all of their payments and the matter was resolved.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully. We’ve reopened this complaint as per the player’s request. Player's winnings haven't been paid yet for 4 weeks. The issue has been resolved and all winnings have been payed out.

The player from Germany had his account blocked without further explanation. There were discrepancies regarding the player's identity and the documents provided for verification, as he changed his surname after marriage. After providing the necessary document, the account was reactivated and the player confirmed that he successfully withdrew his disputed funds. The complaint is resolved.

The player from Germany is experiencing difficulties withdrawing funds because transactions to the preferred payment method are not possible. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has been trying to withdraw his winnings for 2 months. The casino stated that the player's winnings were voided due to the use of multiple accounts. It then came to light that the complaint was regarding sports betting. We do not currently have enough insight into the subject to be able to consider sports betting complaints, and so this case was ultimately rejected.

The player's wager limit was not working as he was able to cancel it earlier. Although there was technical error, we did not consider it as sufficient reason for the refund. Therefore, the case was rejected.

The player from Ireland is having difficulties withdrawing winnings due to incomplete verification. The player closed his account and decided he is no longer interested in our help. Therefore we rejected the complaint.

The player from Finland had been unable to retrieve his withdrawal because the money had been sent back to the casino by MiFinity. The casino had required a MiFinity transaction history, which the player was unable to provide. After multiple attempts to communicate and an extension of the timeline for resolution, the player did not respond to the Complaints Team's inquiries. As a result, the complaint was rejected due to insufficient information to proceed with the investigation. Later, the player reported that the casino had paid his money, and the matter was settled. The complaint was subsequently marked as 'resolved' in the system.

The player from Poland had been facing ongoing verification issues at RocketWin Casino since June 9th, which prevented the withdrawal of winnings. Despite providing all requested documents and completing necessary actions, the player’s account remained unverified after 29 days. Multiple requests for additional documentation and inconsistent information from customer support had delayed the payout. The Complaints Team resolved the issue by confirming the verification process was complete and the player's winnings were successfully withdrawn.

An Irish player had faced a challenging verification process with Wishcasino. Despite having initially verified his documents, the casino had not processed his withdrawal request of 2000 euros and had asked for additional verification, including image and video proof. The player had experienced prolonged delays in responses from the casino and was asked for a notarized document, which he found difficult to provide. After providing numerous documents and waiting for weeks, the player had finally received his winnings. The player had expressed dissatisfaction with the lengthy and stressful process. The complaint had been marked as 'resolved' by our team.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, he hadn't received his payout at that point. The Complaints Team had advised him that such delays were normal and could have been due to various factors like pending KYC verification or a high volume of withdrawal requests. They had advised him to wait for at least 14 days after requesting the withdrawal before submitting a complaint. After some time, the player confirmed that he had received his funds. Consequently, the Complaints Team had marked the complaint as resolved.

The player from Finland tried to verify his account to withdraw funds. Despite submitting multiple documents and photos as requested, his verification was repeatedly rejected. The casino, which claimed verification took 2-3 hours, did not respond for 5 days. The issue was resolved when the player's account was verified using the same document initially rejected, and the funds were quickly released after the player mentioned filing a complaint with us.

The player from Finland had won 3158€ but faced prolonged KYC verification. The casino kept rejecting the provided photos for various reasons, which caused a delay in receiving the winnings. After several months of back-and-forth communication, the player's verification process was finally completed, and all withdrawal requests were successfully approved. The player expressed gratitude for the assistance received from the Complaints Team, which facilitated the resolution of the issue.

The player from Hungary faces issues with his latest withdrawal. The casino requested a selfie with his ID and proof of the source of income, questioning the legality of the funds. Despite providing necessary documents, including an invoice from a client and a bank statement, his income has been deemed suspicious. The player believes this is an attempt by the casino to withhold payment due to his winning pattern. We contacted the casino and asked them to consider other documents. The player provided tax return papers for 2022 and 2021, however, the casino found some descrepancies with previously submitted documents and didn't accept them. We tried to explain, that the player's income in September 2023 couldn't be stated in the documents from past years, when tax return for 2023 would be impossible to obtain in the current accounting period, therefore we asked to evaluate more of the player's invoices for the freelance work as well as monthly bank statements. The casino finally agreed to pay out the money, previously blocked in the account. After the player confirmed receiving the funds, we closed the complaint as resolved.

The player from Brazil said that the casino promised to refund his deposit due to an error. Despite Astropay confirming the transaction, the deposit has not been reflected on the casino website for two weeks. Player’s complaint has been resolved successfully.

The player from Finland faced excessive verification demands from GoSpin despite having previously submitted various identity documents, including a notarized passport. They were frustrated with additional requests for proof of phone number ownership and a tax return, questioning the legitimacy of such requirements for processing withdrawals and whether online casinos had the right to impose these conditions. The issue was resolved as GoSpin no longer requested the disputed documents and processed the player's winnings. The Complaints Team confirmed the resolution and appreciated the player's cooperation.

The player from Japan had been unable to withdraw funds for three weeks due to ongoing KYC verification issues, despite having submitted multiple documents and videos as requested. He believed he had provided all necessary materials and sought prompt resolution and approval for his withdrawal. The Complaints Team facilitated communication between the player and the casino, ultimately leading to the successful completion of the verification process. Following this, the player confirmed that his winnings were received in his wallet, and the issue was marked as resolved.

The player from New Zealand had been waiting for 17 days to withdraw her winnings after submitting multiple verification documents, including a notarized copy of her passport. Despite complying with all requests, her withdrawal remained pending, and she expressed concern that the casino was delaying payment to avoid processing her winnings. The issue was resolved when the casino processed her withdrawal after the Complaints Team's intervention. She confirmed receipt of her payment, and the complaint was marked as 'resolved' in the system.

The player from Peru had his account blocked while he was undergoing KYC procedures at an online casino. The casino had requested various documents, including a passport, a selfie with the passport, and a notarized passport. Despite having fulfilled these requirements, the casino had blocked his account and stopped responding to his emails. After the player lodged a complaint with us, we had initiated a dialogue with the casino. The casino had claimed suspected fraudulent activity as the reason for the account block. After further investigation and communication, the casino had unblocked the player's account, which allowed them to withdraw their funds. However, the casino stated that once the withdrawal was processed, the player's account would be closed permanently. The player confirmed that she had received the funds and expressed gratitude for our assistance, which led us to mark this complaint as resolved.

The player from Kuwait found that a casino is associated with LionSpin & betSofa, where they previously closed accounts due to gambling addiction. Upon realizing the connection after spending 600$CAD, the player requests a full refund. The complaint was resolved as the player received a refund.