PlayFast Casino Review

The player from Poland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player 'TANZOOGA' from Finland requested a withdrawal of €1,000.00 but the casino was constantly asking the player to provide additional KYC documents. The player provided all the documents the casino had asked for, however, the casino accused the player of using VPN without providing any reasonable evidence to back this statement up. The complaint was closed as unresolved.

The player 'CGFITZHE1982' requested a withdrawal of C$800.00 but the casino was constantly asking the player to provide additional KYC documents. The player provided all the requested documents but the casino was still replying with "relevant team has not yet finished with the pending casino investigation". This investigation was going on for a seriously long amount of time. The casino didn't offer any explanation as to why the investigation was taking so long. The complaint was closed as unresolved.

The player from Finland was experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player lost her disputed funds and asked the casino to close her account.

The player from Finland is experiencing difficulties withdrawing his winnings due to ongoing verification. There was a problem uploading the documents required. The casino responded and stated that if the player was having problems they should try forwarding the documents via e-mail. The player complied but there was no further response from the casino. Eventually, the complaint was closed as 'unresolved'. The casino requested that the case be reopened as they had received none of the requested documents and the player had played out their balance. As there was no further response from the player, the complaint was eventually rejected.

The player from Finland requested withdrawal just a few days ago. It hasn’t been received yet. In addition, the withdrawal request was rejected multiple times. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint.

The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland had deposited 50€ to the Casino via Rapid Transfer, but the money was not reflected in her Casino account despite being debited from her bank. The Complaints Team had advised her to contact her payment provider and refrain from making any further deposits until the issue was resolved. The player later confirmed that the issue had been resolved satisfactorily. Consequently, we had marked the complaint as 'resolved'.

The player from Lower Saxony has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The Norwegian player had requested a withdrawal of 10,000NOK a month prior, but the process had been stalled due to an ongoing account review. This had been a recurring issue as the player had experienced a similar delay during their first withdrawal. The player's account had been KYC verified and they had a balance of 49,924.17 NOK in the casino. After the complaint had been lodged, the casino resolved the issue and processed the player's withdrawal. The complaint was subsequently marked as 'resolved' by the Complaints Team.

The player from Hungary was having difficulties withdrawing winnings due to incomplete verification. After providing the casino with the necessary documents, the player was paid out. The complaint is resolved.

The player from Portugal has been struggling to withdraw his winnings due to ongoing verification. After submitting all the requested documents, the casino told the player that all documents had been received in compliance. The player then tried to request a withdrawal again but was told this would be rejected for security reasons and that the casino would look into the issue. There was no response from the casino to this complaint so it was closed as 'unresolved'. The complaint was then reopened at the request of the casino. They stated that the player had their winnings confiscated due to the use of a VPN, and also that their deposits had been returned. The player confirmed receipt of the payment and that they now consider the matter resolved.